Customer Support Specialist
il y a 2 jours
About the Role
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. As a Customer Support Engineer, you will play a critical role in ensuring the high performance and productivity of our products through a flexible portfolio of services.
Key Responsibilities
- Represent the company to the customer and assume accountability for customer satisfaction with service.
- Assure operational quality of system equipment.
- Coordinate actions with customers to minimize downtime.
- Provide assistance to Installation Engineers and other CSEs in resolving problems.
- Repair system level problems based on technical knowledge, education, training, and certification.
- Access and resolve problems existing in customers' processes, such as chemical leaks or contamination, and recommend shutdown of customer fab due to unsafe conditions.
- Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
Requirements
- Experience with troubleshooting techniques in repairing complex and sophisticated tools.
- Ability to read and interpret electronic/electro-mechanical schematics and drawings.
- Understanding of customer application/utilization of assigned equipment set in production environment desirable.
- Excellent analytical problem-solving skills.
- Creative thinking approach to deal with customer challenges and needs.
- Excellent oral and written communication skills.
- Team performer and ability to maintain excellent working relationship with customers and colleagues.
What We Offer
We offer a competitive, family-friendly total rewards package that reflects our commitment to an inclusive environment and provides benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
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