Validation and Support Team Lead

il y a 3 semaines


Rungis, Île-de-France ESI Group Temps plein

ESI Group has been at the forefront of virtual prototyping solutions since 1973, playing a pivotal role in the transition from industrial to digital landscapes. With a presence in over 20 countries and a workforce of more than 900 highly skilled professionals, we cater to industry leaders across the Automotive, Heavy Machinery, Aerospace, and Energy sectors. Discover more about us at our website.

If you have any inquiries regarding the application process or need assistance, please reach out.

We are committed to inclusivity: Male/Female/Disability

POSITION OVERVIEW

We are in search of a skilled QA Manager to oversee an international team of 10 individuals distributed across 6 countries, engaged in various projects within the Smart Manufacturing Business Line.

Your primary responsibility will be to validate Stamp & Composites products while also providing level 2 support to the Customer Success team.

KEY RESPONSIBILITIES

The main duties of the Validation & Support Manager include:

  • Overseeing the Validation & Support team
  • Acting as the main liaison for project stakeholders
  • Coordinating and monitoring validation activities for Stamp and Composites products
  • Ensuring effective tracking of task progress
  • Managing support operations

1 – Product Validation:

  • Collaborate with the two Technical Leaders to validate software for Stamp and Composites products, ensuring quality standards are met
  • Plan, execute, and document testing of software products in line with established milestones and quality benchmarks
  • Maintain documentation (training materials, tutorials, e-learning resources)
  • Enhance test automation to minimize manual testing
  • Monitor team performance in terms of quality, timelines, and scope

2 – Customer Support:

  • Coordinate with the level 1 Stamp & Composites Support team regarding help requests, bug fixes, and development inquiries
  • Facilitate knowledge transfer to Customer Success engineers on new product versions

3 – Management:

  • Provide updates on capacity and resource planning to maintain a balanced workload within the team and across Virtual Manufacturing teams
  • Establish annual personal objectives aligned with the company's key results
  • Develop team skills through a yearly training plan and internal mentorship programs
  • Report on Support & Validation KPIs to your manager and internal customers

QUALIFICATIONS

Technical Skills:

  • Extensive experience in software QA (ISTQB certification is advantageous)
  • Experience in team management (either transversal or hierarchical)
  • Background in Mechanical Engineering (Material Science, Mechanics, or Numerical Methods)
  • Familiarity with numerical modeling (FEA) and manufacturing processes
  • Experience in customer support and/or validation is preferred

Desirable:

  • Experience in testing activities within an Agile (SCRUM) environment

Soft Skills:

  • Exceptional communication, interpersonal, and organizational skills
  • Fluency in English with excellent written and verbal communication abilities
  • Strong decision-making capabilities
  • Proven leadership skills
  • Effective priority management
  • Pragmatic approach
  • Self-motivated and proactive
  • Ability to work in a multicultural environment

Ref: C169O74602



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