Technical Account Manager
il y a 1 semaine
We are seeking a highly skilled Technical Account Manager to join our AWS EMEA SARL (France Branch) team. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers.
Key Responsibilities- Develop trusting relationships with customers, understand their business needs and drivers, review service disruptions, and provide monthly/quarterly metrics.
- Utilize technical skills to solve difficult support issues and technical challenges.
- Understand operational parameters and troubleshooting processes for customer issues and escalations.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
- Improve customer capabilities by running workshops, operations, and architecture reviews.
- Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
- Work with customers across all levels from developers through to C-Suite executives.
- Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
What We Offer- A dynamic and inclusive team culture that fosters growth and development.
- Endless knowledge-sharing, mentorship, and career-advancing resources.
- A chance to work with talented cloud technologists and expand your knowledge of AWS products.
- A flexible work environment that supports work-life harmony.
- 3+ years of experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
- Experience in operational services or support environment.
- Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
- Fluency in English and French Language.
- Technical internal enterprise or external customer-facing experience.
- Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
- Experience in influencing management stakeholders on technical, operational, or business strategic decisions.
- Experience with AWS services and/or other cloud offerings.
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