Guest Service Representative

il y a 4 semaines


Paris, Île-de-France Club Med Temps plein

Job Role: Guest Relation Agent

About the Job:

We are seeking a skilled Guest Relation Agent to join our team at Club Med Resorts. As a key member of our Front Desk team, you will be responsible for ensuring the well-being of our guests and providing exceptional service to drive loyalty and satisfaction.

Key Responsibilities:

  • Monitor guest stays and provide proactive support to ensure a seamless experience.
  • Respond to guest requests and provide translation services as needed.
  • Support the Front Desk team to facilitate guest interactions.
  • Identify opportunities to drive additional sales and inform your Manager of any service malfunctions or guest complaints.

Requirements:

  • Sociable and able to build trusting relationships with guests.
  • Helpful and attentive, with a focus on finding solutions for guests.
  • Multilingual, with a strong command of at least two languages.

What We Offer:

As a Guest Relation Agent at Club Med, you will benefit from our comprehensive training program and enjoy a dynamic work environment with opportunities for growth and development.



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