Guest Relations Officer

il y a 3 semaines


Paris, Île-de-France The Peninsula Paris Temps plein

Located in the heart of Paris, The Peninsula Paris is a luxurious hotel that offers its guests an unforgettable experience. We are seeking a Guest Relations Officer to join our team and provide exceptional service to our guests.

  • Work in a luxury Five Star hotel on the historic Bund in Paris.
  • Share our core values: excellence and generosity.
  • Grow within a diverse, prestigious and international property.

Key responsibilities:

  • Ensure all pre-stay arrangements and carry out check-in for assigned VIPs.
  • Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, a heartfelt welcome and personalized experiences.
  • Responsible for daily operational challenges for the guests, including service recovery, continuous coverage, and efficient service delivery while maximizing the hotel revenue through different initiatives.
  • Maximize Room and Front Office revenue through initiatives such as room upselling.
  • Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations.

General requirements:

  • Minimum 3 year's relevant experience in Front Office Operation within a luxury international property.
  • Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures.
  • Excellent time management and organizational skills, highly adaptable and naturally positive.
  • Fluent English & French communication proficiency, expertise in a third language would be desirable.

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