Guest Relations Officer
il y a 3 semaines
Located in the heart of Paris, The Peninsula Paris is a luxurious hotel that offers its guests an unforgettable experience. We are seeking a Guest Relations Officer to join our team and provide exceptional service to our guests.
- Work in a luxury Five Star hotel on the historic Bund in Paris.
- Share our core values: excellence and generosity.
- Grow within a diverse, prestigious and international property.
Key responsibilities:
- Ensure all pre-stay arrangements and carry out check-in for assigned VIPs.
- Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, a heartfelt welcome and personalized experiences.
- Responsible for daily operational challenges for the guests, including service recovery, continuous coverage, and efficient service delivery while maximizing the hotel revenue through different initiatives.
- Maximize Room and Front Office revenue through initiatives such as room upselling.
- Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations.
General requirements:
- Minimum 3 year's relevant experience in Front Office Operation within a luxury international property.
- Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures.
- Excellent time management and organizational skills, highly adaptable and naturally positive.
- Fluent English & French communication proficiency, expertise in a third language would be desirable.
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