Luxury Hotel Guest Services Manager

il y a 4 jours


Paris, Île-de-France The Peninsula Paris Temps plein

Located in the heart of Paris, The Peninsula Paris is a luxurious hotel seeking a skilled Guest Relations Officer to join its prestigious team.

Key responsibilities include:

  • Ensuring seamless pre-stay arrangements and check-in for VIP guests
  • Delivering exceptional guest experiences through personalized service and efficient operations
  • Managing daily operational challenges, including service recovery and revenue maximization
  • Maintaining close guest contact and addressing feedback to exceed expectations

Requirements:

  • Minimum 3 years of experience in Front Office Operations within a luxury international property
  • Thorough knowledge of customer service needs and operational finance procedures
  • Excellent time management and organizational skills, with adaptability and a positive attitude
  • Fluent English and French communication proficiency, with expertise in a third language desirable

About The Peninsula Paris:

A meticulously restored and modernized century-old building, The Peninsula Paris is a luxurious hotel situated in the 16th Arrondissement, near the Arc de Triomphe and Avenue des Champs-Élysées.



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