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Technical Support Specialist
il y a 1 mois
Founded in 2019 with the support of the European Union, SiPearl is a pioneering company in the field of microprocessor technology. Our mission is to develop cutting-edge microprocessors that will power the next generation of supercomputers in Europe.
We are seeking a highly skilled Technical Support Representative to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer and telephone equipment.
Key Responsibilities:
- Install and configure computer and telephone equipment, including hardware and software.
- Handle maintenance requests, either remotely or on-site, and address incidents reported by users.
- Contribute to resolving incidents affecting service quality and continuity at the initial level.
- Create and maintain user documentation.
- Manage and coordinate equipment and workspace installation in the Data Center for new employees.
- Provide IT guidance to newcomers and support them in handling their workstation and workspace in the Data Center.
- Process or initiate support actions, including addressing first-level incidents or anomalies.
Requirements:
- At least a Bachelor's degree (Bac + 2) or equivalent technician-level experience.
- Fluent in French and English communication.
- Personality test and technical interview with Simon, IT application Team leader.
Benefits:
- Permanent Contract (CDI).
- Health insurance (70% covered by SiPearl).
- Illimited access and pre-paid sessions with a practitioner of your choice on our mental health partner app, moka.care.
- Awesome activities such as Hackathons, Training Challenges, Quarterly Kick-off sessions, team events, Company events, and much more.
International Candidates:
We are committed to assisting international candidates with the visa application process to the best of our ability. Please note that while we do not provide VISA Sponsorship, we encourage international candidates to apply.
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