Senior Banquet Supervisor

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Company Overview

Fairmont Olympic Hotel stands as a historic icon in Seattle's downtown, offering a luxurious experience to our guests. Join us in delivering exceptional service in this renowned establishment.

Job Overview

Become a Part of Our Team as a Full-Time Event Operations Supervisor at Fairmont Olympic Hotel Are you a skilled leader with a flair for managing outstanding events and banquets? We are looking for a seasoned and meticulous Event Operations Supervisor to oversee our banquet services. This critical role involves managing the banquet floor and ensuring that our guests receive engaging, personalized service. In the absence of the banquet manager or director, the Event Operations Supervisor will participate in Banquet Event Meetings and Pre-Conference discussions. Your mission will be to consistently meet and exceed our standards, procedures, and guest satisfaction goals.

What We Offer:

Competitive hourly wage of $20.50 plus tips Employee travel program with discounted rates at Fairmont and Accor properties globally Parking and commuting discounts available Paid meal breaks with complimentary meals in our Staff Dining room Access to learning programs through our Academies Comprehensive medical, dental, and vision insurance for full-time employees and their families, with additional supplemental options 401K Retirement plans featuring a 4% match for all employees Opportunities for personal and professional growth within the organization Chance to contribute to our Corporate Social Responsibility initiatives A vibrant and elegant work environment with supportive colleagues

Key Responsibilities:

Serve as an ambassador for the hotel, both on and off the premises. Deliver personalized service to all guests, adhering to hotel standards and procedures. Ensure guests receive a warm welcome upon arrival at the banquet floor. Provide a fond farewell to guests, assisting them as they depart. Support staff in maximizing their service standards. Address guest complaints professionally, ensuring resolution and documentation. Stay informed of all guest feedback and concerns. Maintain accurate logbooks and ensure effective handovers between shifts. Adhere to key handling protocols. Respect schedules and deadlines as established by management. Stay updated on organizational changes and news. Share daily highlights with supervisors, including guest opportunities. Remain flexible and adapt to last-minute requests from guests or the hotel. Perform any other reasonable duties as assigned by management. Qualifications
Previous experience in customer service is preferred. Ability to work independently, prioritize tasks, and manage multiple responsibilities. Strong passion for guest service, with excellent communication and training skills. Availability to work varied hours, including weekends and holidays as needed. Visa Requirements: Must be legally authorized to work in the United States. Additional Information

All information will be kept confidential in accordance with EEO guidelines.

Our Commitment to Diversity & Inclusion:

We are dedicated to creating an inclusive environment and aim to attract, recruit, and promote diverse talent.

We are an equal opportunity employer. All offers are contingent upon background checks and E-Verify.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS


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