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Regional After-Sales Service Leader

Il y a 3 mois

Paris, Île-de-France SCALLIANCE Temps plein

Job Title: Regional After-Sales Service Leader

Company: SCALLIANCE, a prominent player in the intralogistics solutions sector, provides a diverse and cutting-edge array of products and services, encompassing everything from needs assessment and design to production, marketing, implementation, and ongoing support. As part of an international group, you will be positioned at the forefront of Industry 4.0 within a collaborative and results-driven atmosphere. SCALLIANCE offers pathways for professional growth both in France and on a global scale.

  • Uphold exceptional customer satisfaction standards
  • Direct the service and after-sales team within the region
  • Guarantee the profitability and commercial expansion of the profit center
  • Oversee the service profit center: budgeting, monitoring, and performance evaluation
  • Enhance service organization and customer satisfaction
  • Work in tandem with the sales team to boost service sales
  • Ensure adherence to safety protocols and corporate social responsibility guidelines

Profile: A background in commerce or technical fields with a proven track record in profit center management and team leadership. Comfortable in a results-oriented and customer-focused setting. Proficient in office software; familiarity with SAP ERP is advantageous.