Learning and Development Director

il y a 2 semaines

Paris, Île-de-France AccorCorpo Temps plein
Job Title: Learning and Development Manager

Job Summary:

We are seeking an experienced Learning and Development Manager to lead and champion the Orient Express teams in Operations (Hotels, Trains, Ship). The successful candidate will play a pivotal role in shaping and developing all aspects of Learning and Development strategy.

Main Responsibilities:
  • Content Creation:
    • Develop L&D programs and create learning materials.
    • Foster a culture of continuous learning through implementation of coaching sessions and mentorship programs using new training methods.
    • Create a tailored / uniform on-boarding & induction experience.
    • Develop and execute a comprehensive learning and development strategy aligned with Accor culture & Orient Express standards.
    • Design, implement, and evaluate training programs for all levels of properties employees.
    • Oversee the delivery of training sessions, utilizing a variety of methods and technologies to engage learners and maximize learning outcomes.
  • Budget:
    • Contribute to the preparation of the Learning & Development/ training budget and monitor the financial performance of all properties.
  • Alignment and Measurement:
    • Ensure compliance to Orient Express & Accor Talent & Culture guidelines.
    • Collaborate with department to localize content and materials for training programs, ensuring relevance, effectiveness, and alignment with Orient Express standards.
    • Maintain accurate and up to date records of all training activities.
    • Ensure compliance to all relevant Health, Safety and Environment management mandatory trainings.
    • Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development.
  • People Management:
    • Identify training needs through ongoing assessments, feedback mechanisms, performance evaluations, and guest feedback.
    • Analyze learning needs of all properties.
    • Drive Talent Management activities.
    • Lead the properties L&D professionals to drive daily training activities.
    • Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other Talent Management topics.
Requirements:
  • Human Resources, Education, Business Administration degree / Learning, Development, Training qualifications.
  • Previous experience in hotel industry in a luxury environment is mandatory for this role.
  • Minimum of 8 years of progressive HR/Training experience.
  • Strong experience working in international environments.
  • In-depth understanding of traditional and modern training methods (including content creation, workshops, simulations, e-learning and coaching). Experience with Articulate 360 is a plus.
  • Experience organizing training activities in a corporate environment for the hospitality and/or food & beverage sector.
  • Ability to facilitate training for different leadership levels for the hospitality industry.
  • Ability to build and implement strategies as well as to manage projects in a complex environment.
  • Demonstrated expertise in developing and implementing L&D strategies, policies, and programs.
  • Human oriented.
  • Strategic thinking.
  • Excellent interpersonal skills.
  • Good written communication skills.
  • Proactive and decisive.
  • Strong ability to work independently.
  • Effective leader with ability to inspire and communicate at all levels.
  • Organizational & planning skills.
  • Fluent in English. Italian will be an extra.
  • Proficiency in Learning Management Systems (LMS).

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