Multilingual Client Advisor
il y a 3 semaines
About the Role
Hermès is seeking a highly skilled and multilingual customer service representative to join its European e-commerce entity and customer relation center.
Key Responsibilities
- Provide exceptional customer service to European e-commerce customers via phone, email, and chat.
- Manage customer interactions from initial contact to resolution, ensuring a seamless and personalized experience.
- Collaborate with internal teams to resolve customer complaints and issues in a timely and professional manner.
- Develop and maintain a deep understanding of Hermès products and services to provide accurate and informative responses to customer inquiries.
- Work closely with the e-Retail Department to ensure a high level of customer satisfaction and loyalty.
Requirements
- Fluency in German, English, and French, with excellent written and verbal communication skills.
- Strong customer service skills, with the ability to remain calm and composed in high-pressure situations.
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
- Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Strong teamwork and collaboration skills, with the ability to work effectively with internal stakeholders.
About Hermès
Hermès is a leading luxury fashion brand with a rich history and heritage. Our European e-commerce entity and customer relation center are dedicated to providing exceptional customer service and support to our customers across Europe.
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