Multilingual Client Advisor

il y a 3 semaines


Paris, Île-de-France Hermès Temps plein

About the Role

Hermès is seeking a highly skilled and multilingual customer service representative to join its European e-commerce entity and customer relation center.

Key Responsibilities

  • Provide exceptional customer service to European e-commerce customers via phone, email, and chat.
  • Manage customer interactions from initial contact to resolution, ensuring a seamless and personalized experience.
  • Collaborate with internal teams to resolve customer complaints and issues in a timely and professional manner.
  • Develop and maintain a deep understanding of Hermès products and services to provide accurate and informative responses to customer inquiries.
  • Work closely with the e-Retail Department to ensure a high level of customer satisfaction and loyalty.

Requirements

  • Fluency in German, English, and French, with excellent written and verbal communication skills.
  • Strong customer service skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
  • Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Strong teamwork and collaboration skills, with the ability to work effectively with internal stakeholders.

About Hermès

Hermès is a leading luxury fashion brand with a rich history and heritage. Our European e-commerce entity and customer relation center are dedicated to providing exceptional customer service and support to our customers across Europe.


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