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Customer Relations Specialist
Il y a 3 mois
About FlightSafety International
FlightSafety International stands as the leading professional aviation training organization globally, providing top-tier flight simulators, visual systems, and displays to various sectors including commercial, governmental, and military entities. Our training services cater to pilots, technicians, and aviation professionals from a diverse range of 167 countries and independent territories. We operate the largest fleet of advanced full-flight simulators and deliver award-winning maintenance training across Learning Centers and training sites in multiple countries.
Position OverviewThe primary responsibility of the Client Support Coordinator is to ensure an outstanding customer service experience through effective verbal and written communication. This role encompasses managing multiple phone lines and providing necessary administrative assistance to enhance the customer and client training experience.
Key Responsibilities- Welcome clients and visitors at the reception area.
- Conduct tours of the facility as needed.
- Maintain a log of visitors and execute Export Compliance tasks as required.
- Coordinate hotel and transportation arrangements for clients, including luggage tags.
- Distribute client schedules via email, print, or through the designated application.
- Prepare Client Welcome Packets.
- Assist clients with login issues related to client-facing applications.
- Support the creation of Client Roster Reports and other necessary enterprise documentation.
- Facilitate check-in processes and manage client electronic training folders.
- Oversee the shipping and mailing of completion documents.
- Assist with inventory management, front desk maintenance, and gift shop sales as required.
- Support accounts payable processes and the monthly sales tax report as necessary.
- Assist with client lunches and specific center requirements.
- Perform notary public duties as required.
- Manage TSA application processes, including tracking.
- Handle M-1 Visa and Visa Invitation Letters processing.
- Process all client training completion documents and manage the ROT dashboard.
- Ensure compliance with the Client Consent Process as per Personal Data Protection System (PDPS) requirements.
- May involve training entry-level Customer Support team members.
- Preferred: Associate degree (AA) from a two-year college or technical institution.
- Must possess legal authorization to work in the designated region.
- 1-2 years of relevant experience in customer service, hospitality, or administrative roles.
- Exceptional customer service capabilities.
- Client-oriented with the ability to adapt to various personality types.
- Proficient in operating a multi-line phone system and standard office equipment.
- Able to thrive in a dynamic and fast-paced environment.
- Approachable demeanor.
- Strong multitasking, prioritization, and time management skills.
- Professional interaction with colleagues.
- Accountability and punctuality.
- Fluency in English, both verbally and in writing.
- Strong verbal and written communication skills.
- Familiarity with MS Office Suite.
- Basic computer proficiency (typing speed of 45 WPM).
This role requires regular use of hands for tasks such as handling documents and communication. The employee may need to stand, walk, or sit during work hours. Specific vision abilities required include the ability to view monitors and reference materials. The typical noise level in the work environment is low to moderate.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
