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Il y a 2 mois
We are seeking a highly skilled Technical Support Specialist to join our team at American Express Global Business Travel. As a Technical Support Specialist, you will be responsible for providing technical expertise to customers, troubleshooting issues, and collaborating with internal teams to resolve complex problems.
Key Responsibilities- Provide technical support to customers, including troubleshooting and resolving issues related to our online booking tool (OBT) and expense tool for business travel.
- Collaborate with internal teams, including R&D and Product teams, to raise issues and bugs and follow up on resolutions.
- Test new product functionality and provide feedback on any shortfalls.
- Ensure SLA agreements are adhered to for problem resolution.
- Liaise with various suppliers, including GDS, hotel platforms, and transportation providers, to resolve external issues.
- Experience in technical support, preferably in the travel industry.
- Excellent communication and problem-solving skills.
- Fluency in English and French.
- Team spirit, curiosity, and willingness to research and investigate.
American Express Global Business Travel is a leading travel management company that provides innovative solutions to businesses around the world. We are committed to delivering exceptional customer service and creating a positive experience for our customers.
What We Offer- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A comprehensive training program.
