Facilities Operations Manager, France

il y a 1 mois

SaintOuen, Île-de-France ISS Temps plein

Overview of the Role / Key Responsibilities

The Facilities Operations Manager at ISS serves as the primary contact for clients and the ISS account team, overseeing the management, functionality, and upkeep of engineering infrastructure, systems, and assets at client locations throughout France. This role is pivotal in ensuring client satisfaction by implementing operational methodologies (best practices, Group and country standards) that promote enhanced growth, profitability, and client retention. The Facilities Operations Manager will collaborate closely with our business partner in France to guarantee the highest standards of facility management services for our Global Clients.

Responsibilities

Client Engagement:

Ensure client satisfaction regarding facility operations

Act as the in-country escalation point for client representatives concerning facility management

Develop and sustain strong client relationships

Operational Management:

Oversee the operation of buildings, technical infrastructure, engineering systems, and assets, including all designated critical environments, in accordance with established SLAs

Ensure effective management, operation, and maintenance processes for buildings, technical infrastructure, engineering systems, and assets

Drive continuous improvement and optimization of operational processes and utilities

Manage planned reactive and predictive operational costs within budgetary constraints

Collaborate closely with ISS Business Information Systems, IoT, and data analytics

Ensure adherence to relevant legislation, regulations, and standards

Maintain accurate asset condition and lifecycle information to support capital investment planning

Essential Qualifications

Proficient in both French and English Degree in Engineering or equivalent Familiarity with engineering infrastructure, assets, and systems Understanding of critical environment management and associated processes Experience in managing and delivering operational and maintenance services Knowledge of applicable legislation, regulations, and standards in France Expertise in energy and utility optimization, asset replacement, and upgrade project management Strong Computer Literacy Minimum of 5 years of relevant experience in a similar capacity, preferably within a corporate setting

Personal Attributes

Service-oriented with a commercial mindset to enhance service-related revenue Ability to liaise with clients and service providers at all levels, necessitating strong communication and negotiation skills Experience in project and change management within facility services Ability to build trust and foster engagement Flexible and adaptable Self-motivated and enthusiastic, capable of managing multiple tasks in a client-focused environment

Why Choose ISS

Since our inception in 1901, ISS has prioritized its people. We acknowledge the strength of diversity and celebrate the unique differences that contribute to our success. When individuals are empowered to be their authentic selves, everyone benefits. Our employees feel secure, respected, represented, and supported, enabling them to seize opportunities and realize their full potential. We are committed to enhancing lives, making a positive impact in our communities, and safeguarding our planet — because when we succeed, the world operates more effectively. This commitment drives us forward.

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