Customer Success Manager, APAC

il y a 2 semaines

Biot, Provence-Alpes-Côte d'Azur, France Cintoo SAS Temps plein

Cintoo, a fast-growing start-up, is seeking a Customer Success Manager to join its APAC team. As a key member of the global Customer Success Management team, you will be responsible for working with the Strategic Account Manager for the APAC and ANZ Region to craft customer success strategies and build strong relationships with customers to deliver excellent customer experiences.

Key Objectives:
  • Be a member of the global Customer Success Management team, providing innovative technical customer solutions, pre- and post-sales work to support sales efforts that expand and grow new and existing accounts in the Reality Capture and Digital Twin marketplace in the APAC and ANZ Regions.
  • Own overall relationship with assigned clients, managing on-boarding, implementation, increasing adoption, and ensuring retention and high levels of customer satisfaction.
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
  • Maintain and develop customer success strategies and best practices, as well as customer support content.
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
Responsibilities:
  • Serve as day-to-day technical contact for assigned strategic accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Act as the feedback loop between client and the product management team.
  • Review the customer journey when using the Cintoo Platform, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
  • Facilitate interaction and workflows between project team members to ensure expectations are met.
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members and Product Managers.
  • Prepare necessary documentation or visuals for client demonstrations via Teams meetings.
  • Work with the sales and marketing team to deliver customer references and develop case studies.
  • Act as voice of the customer to report back needs to Product Management team for future roadmap consideration.
  • Assist in adding content to Documentation Guide for new user on-boarding and training.
  • Develop and document workflows for demonstration purposes or presentation to the Cintoo Development team for implementation.
Requirements:

The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have a strong knowledge of laser scanning and other reality capture solutions, digital twin and modeling platforms as well as relevant experience in the fields of Construction, Manufacturing, Energy & Power or Industrial Processing.

  • 5+ years of experience working as a VDC Manager, Project Engineer, Technical Innovation Mgr. or similar role utilizing Reality Capture technologies.
  • Working knowledge of one or more hardware/software reality capture solutions (required): Leica, Faro, Trimble, NavVis, Drone hardware, 360 Photo solutions, etc.
  • Working knowledge of Digital Twin/Industry 4.0 practices using Autodesk Products (required): BIM 360, Autodesk Construction Cloud, Revit, Navisworks, Plant 3D, Inventor, Recap.
  • Familiarity with other software technology solutions (preferred): ESRI, Siemens, Bentley, Aveva, SAP, Oracle, Solidworks, etc.
  • Strong verbal and written communication, strategic planning, and project management skills.
  • Excellent level of spoken and written English. Second language are also a benefit.
  • Strong empathy for customers and passion for revenue and growth.
  • Strong understanding of value drivers in subscription and recurring revenue business models for SaaS platforms.
  • Analytical and process-oriented mindset.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.
Benefits:
  • Attractive salary package.
  • Flexible working conditions.
  • Healthcare package to be based on country of residence.
  • Paid time off
  • Working remotely from Singapore
Why Cintoo:

Cintoo is a fast-growing start-up developing a SaaS platform named Cintoo Cloud, at the convergence of Reality Capture and Digital Twins. We are driven by passion, motivating our talented team to work together as a supportive family, fostering innovation and success. Diversity is fundamental for us, and we prioritize talent above all else, encouraging an inclusive and respectful environment where everyone can thrive as their true selves.

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