Customer Success Manager, APAC
il y a 3 semaines
Cintoo is a rapidly growing startup that offers a SaaS platform called Cintoo Cloud. This platform combines Reality Capture and Digital Twins. We are looking for a flexible and ambitious individual who can help our business grow. Cintoo Cloud improves performance and efficiency by providing a complete cloud-based, collaborative Scan & BIM platform to manage and distribute Reality Capture data, ensuring high accuracy. So far, over 450 companies and 50,000 users in 40 countries have uploaded over 300 km2 of active projects, spanning industries such as automotive, construction, and energy.
At Cintoo, we value passion and teamwork. Our talented team works together as a supportive family, fostering innovation and success. We prioritize talent and encourage an inclusive and respectful environment where everyone can thrive as their true selves.
We are seeking a talented and passionate Customer Success Manager who will work with the Strategic Account Manager for the APAC and ANZ Region. Your role will be to help craft the company's customer success strategies, build strong relationships with customers to deliver consistently excellent customer experiences. You will be part of our Customer Success Management Team, with members already located in North America and Europe.
Key Responsibilities:- Be a member of the global Customer Success Management team, providing innovative technical customer solutions, pre- and post-sales work to support our sales efforts that will expand & grow new and existing accounts in the Reality Capture and Digital Twin marketplace in the APAC and ANZ Regions.
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, increasing adoption, and ensuring retention and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
- Maintain and develop customer success strategies and best practices, as well as customer support content.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Serve as day-to-day technical contact for assigned strategic accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
- Act as the feedback loop between client and the product management team.
- Review the customer journey when using the Cintoo Platform, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
- Facilitate interaction and workflows between project team members to ensure expectations are met.
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members and Product Managers.
- Prepare necessary documentation or visuals for client demonstrations via Teams meetings.
- Work with the sales and marketing team to deliver customer references and develop case studies.
- Act as voice of the customer to report back needs to Product Management team for future roadmap consideration.
- Assist in adding content to Documentation Guide for new user on-boarding and training.
- Develop and document workflows for demonstration purposes or presentation to the Cintoo Development team for implementation.
- Attractive salary package.
- Flexible working conditions.
- Healthcare package to be based on country of residence.
- Paid time off
- Working remotely from Singapore
Discover a professional opportunity where you can contribute to stimulating projects and enjoy a friendly atmosphere.
Cintoo is a company that values passion and teamwork, and we are looking for like-minded individuals to join our team.
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