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Customer Relations Specialist
Il y a 3 mois
About FlightSafety International
FlightSafety International stands as the leading professional aviation training organization globally, offering advanced flight simulators, visual systems, and displays to a diverse clientele including commercial, governmental, and military sectors. The company is dedicated to training pilots, technicians, and other aviation professionals from a wide array of countries and territories. With the largest fleet of sophisticated full-flight simulators, FlightSafety provides award-winning maintenance training at various Learning Centers and training locations across multiple countries.
Position OverviewThe primary function of the Client Support Coordinator is to deliver exceptional customer service through both verbal and written interactions. This role encompasses managing several phone lines and providing necessary administrative assistance to enhance the training experience for clients.
Key Responsibilities- Welcome clients and visitors at the reception area.
- Conduct tours of the facility as needed.
- Maintain a visitor log and execute Export Compliance procedures as required.
- Coordinate hotel and transportation arrangements for clients, including luggage tags.
- Distribute client schedules via email, print, or through the FlightSafety app.
- Prepare Client Welcome Packets.
- Assist clients with login issues related to client-facing applications (e.g., FlightBag and FlightSafety App).
- Support the creation of Client Roster Reports and other enterprise reports as needed.
- Facilitate check-in processes and manage client electronic training folders.
- Oversee the shipping and mailing of completion documents.
- Assist with inventory management, front desk maintenance, and gift shop sales as necessary.
- Help with accounts payable invoices and the monthly sales tax report as required.
- Support customer lunches and specific center requirements.
- Perform notary public duties as needed.
- Manage TSA application processes, including tracking.
- Handle M-1 Visa and Visa Invitation Letters processing.
- Process all client training completion documents and manage the ROT dashboard.
- Ensure compliance with the Client Consent Process as per Personal Data Protection System (PDPS) requirements.
- May provide training for entry-level Customer Support team members.
- Preferred: Associate degree (AA) from a two-year college or technical institution.
- Must possess legal authorization to work in France.
- One to two years of relevant experience in customer service, hospitality, or administrative roles.
- Exceptional customer service capabilities.
- Client-oriented with the ability to adapt to various personality types.
- Proficient in operating a multi-line phone system and standard office equipment (scanner, fax, copier, iPad).
- Able to thrive in a dynamic and fast-paced environment.
- Approachable demeanor.
- Strong multitasking, prioritization, and time management skills.
- Professional interaction with colleagues.
- Demonstrates accountability, including punctuality.
- Fluent in English, with strong verbal and written communication skills.
- General proficiency in MS Office Suite.
- Basic computer skills, typing at a minimum of 45 WPM.
This position requires regular use of hands for tasks such as handling documents and communicating effectively. The employee may need to stand, walk, or sit as necessary. Specific vision abilities required include the ability to view monitors and technical documents. The noise level in the work environment is typically low to moderate.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
