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Customer Support Manager

Il y a 2 mois


NeuillysurSeine, Île-de-France JCDecaux Temps plein
Job Title: Customer & Technical Support Manager

We are seeking a highly skilled Customer & Technical Support Manager to join our IT Sales & Posting department. As a key member of our team, you will be responsible for providing production services to our growing number of business units, ensuring a high level of quality and service.

Main Responsibilities:
  • Manage and maintain the quality of service, ensuring a trustful relationship between IT and business stakeholders.
  • Measure and share support KPIs and SLAs with Domain Management.
  • Negotiate with all stakeholders (IT + business) to ensure alignment and effective communication.
  • Lead a team of support specialists, providing guidance and expertise to ensure successful delivery of services.
Requirements:
  • Strong experience in IT application and business relationship management.
  • International environment and agile delivery environment and methodology knowledge.
  • Fluent English mandatory.

We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.