Senior Data Center Technician
Il y a 2 mois
About the Role
We are seeking a highly skilled and experienced Senior Data Center Technician to join our team at Microsoft. As a key member of our Cloud Operations & Innovation (CO+I) group, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Responsibilities
- Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues and implement effective solutions.
- Decommission hardware for complex changes and/or systems with complex interactions, following standard procedures and ensuring minimal downtime.
- Delegate hardware installation, deployment, and/or replacement work to technicians, providing expert guidance and oversight to ensure quality execution.
- Ensure quality execution as defined by organizational standards, coordinating downtime and keeping relevant stakeholders informed of work status to minimize downstream rework.
- Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
- Verify security compliance for decommissions and processes data-bearing devices for destruction.
- Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
- Train and mentor technicians through on-the-job training and direct guidance on specific tasks.
- Attend, conduct, or assist in conducting daily safety briefings, complete required safety training, and provide guidance to technicians to facilitate compliance with safety procedures.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
- Experience in supporting IT equipment or related technology.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
Preferred Qualifications
- Associate degree in computer science or other field and/or equivalent work experience.
- Experience supporting IT equipment or related technology.
- Experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
About Microsoft
Microsoft's mission is to empower every person and every organization on the planet to achieve more. We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
We offer a range of benefits and perks, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and opportunities to network and connect.
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