AWS Enterprise Support Technical Account Manager

il y a 2 semaines

Courbevoie, Île-de-France AWS EMEA SARL (France Branch) Temps plein
Job Description

AWS EMEA SARL (France Branch) is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers.

Key Responsibilities
  • Develop trusting relationships with customers, understand their business needs and drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
  • Utilize technical skills to solve difficult support issues and technical challenges.
  • Understand operational parameters and troubleshooting process for customer issues and escalations.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development.
  • Improve customer capabilities by running workshops, operations, and architecture reviews.
  • Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
  • Work with customers across all levels from developers through to C-Suite executives.
  • Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
About AWS

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why Join AWS?

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

What We Offer

We are committed to creating an inclusive and diverse workplace. We believe that our differences are what make us stronger and more innovative. We offer a range of benefits, including competitive salaries, comprehensive health insurance, and a generous retirement plan.

Requirements
  • 3+ years of experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
  • Experience in operational services or support environment.
  • Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
  • Fluency in English and French Language.

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