Client Solutions Manager
il y a 1 mois
Job ID: | Amazon Web Services Hong Kong Limited
Are you interested in becoming a vital part of one of the most rapidly expanding teams within Amazon Web Services (AWS)? Join us in assisting clients across diverse sectors to fully leverage the advantages of AWS services and Generative AI solutions.
As a Client Solutions Manager (CSM) in AWS Enterprise Support, you will be instrumental in nurturing our clients' innovative and transformative projects across a wide array of technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This position is not focused on sales; rather, it provides you with the chance to act as the primary technical consultant and 'advocate for the customer' for organizations ranging from startups to Fortune 500 companies.
Within the Enterprise Support team, CSMs play a significant role in ensuring the success of key enterprise clients in developing applications and services on the AWS platform. Acting as a strategic advisor, CSMs provide insights throughout the entire journey of AWS services and the client's architecture. This support includes addressing strategic inquiries, assisting in project and launch planning, and resolving operational challenges. CSMs engage actively at the account level, offering recommendations and proactive guidance throughout the entire cloud adoption lifecycle.
Each day will present new and stimulating challenges as you:
- Serve as the primary point of contact for Enterprise Support clients
- Make informed recommendations on how new AWS offerings align with the company’s strategy and architecture
- Conduct analyses and present regular reviews of operational performance to clients
- Provide comprehensive reviews of service interruptions, metrics, and detailed pre-launch planning
- Champion and advocate for client needs within AWS (e.g., feature requests)
- Participate in client-requested meetings (onsite or via phone)
- Utilize all key customer resolution tools across service groups to facilitate rapid resolution of client concerns
- Collaborate with leading technologists globally
- Work directly with Amazon Web Services engineers to ensure that client issues are resolved promptly
AWS Sales, Marketing, and Global Services (SMGS) is dedicated to driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level clients, including the public sector.
Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just beginning, hasn't followed a traditional path, or includes alternative experiences, don’t let it deter you from applying.
Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and widely adopted cloud platform. We pioneered cloud computing and have never ceased innovating — that’s why clients from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureAt AWS, we are naturally inclined to learn and be curious. Our employee-led affinity groups promote a culture of inclusion that empowers us to take pride in our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to continuously embrace our uniqueness.
Mentorship & Career GrowthWe are constantly raising our performance standards as we strive to become Earth’s Best Employer. That’s why you’ll find abundant knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a well-rounded professional.
Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in both the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONSTo be successful, candidates should possess a high level of technical and analytical skills, with a minimum of 5 years of technical support or consulting experience.
- Bilingual in Cantonese and English.
- Demonstrated passion with a strong drive for learning.
- Ability to manage various tasks and projects in a fast-paced environment.
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
Experience as a technical lead, either internally or externally in a customer-facing role.
- Proficiency in professional oral and written communication, with a history of presenting to audiences that include decision-makers.
- Master’s Degree or PhD in Engineering or a related STEM field.
- Proven experience working with large enterprise clients.
- Background in a 24x7 operational services or support environment.
- Track record of influencing management in technical, operational, and strategic decisions.
- Hands-on experience with AWS services and/or other cloud offerings.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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