Alexander McQueen Client Advisor
Il y a 2 mois
About Alexander McQueen
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. As a member of the Kering Group, we continue to push the boundaries of fashion and innovation.
Our Culture
We value individuality, subversive strength, and raw power. Our design studio and atelier are based in London, where we create uncompromising quality and creative vision.
Our Behaviours
- Empowerment - We empower our team and peers, providing unwavering support to ensure everyone can thrive.
- Teamwork - We work together as a collective to achieve shared goals.
- Respect - We treat everyone with dignity and show genuine appreciation for their efforts.
- Kindness - We demonstrate compassion and empathy towards others.
The Role
We are seeking a passionate brand ambassador and dedicated team player to join our team in Monaco. As an Alexander McQueen Client Advisor, you will promote brand loyalty and transform every client visit into a memorable luxury shopping experience.
Key Accountabilities
- Provide exceptional client experience by greeting, listening, and assisting clients in exceeding their needs.
- Proactively seize cross-selling opportunities and utilize all product categories available in the store.
- Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools.
- Engage with clients on general trends in the fashion world and developments in the luxury market.
- Be driven to exceed individual financial targets and maximize own sales performances.
- Foster open and constructive communication with team members and promote a positive working environment.
- Maintain shopfloor standards and appropriate levels of products on the sales floor.
- Strengthen client loyalty by participating in department or store clienteling initiatives.
- Follow company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures.
Key Requirements
- You will be able to demonstrate the desired Alexander McQueen behaviours.
- Proven experience in a similar role within fashion retail companies or customer service-related field.
- Proven ability to drive and exceed individual and store KPIs.
- Possesses genuine interest in fashion and follows industry trends/news.
- Team-player mentality.
- Strong verbal and written communication skills.
- Strong selling skills and ability to overcome objections.
- Client-centric approach and entrepreneurial spirit.
- Ability to work in a fast-moving and dynamic environment.
- Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
- Ability to use digital retail tools and CRM.
- Ability to be mobile for extended periods of time.
About Kering
Kering is committed to building a diverse workforce. We believe diversity in all its forms enriches the workplace and fosters our ability to adapt to a changing world.
Job Type
Regular
Organization
KRM (A.MC QUEEN)
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