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Luxury Sales Professional
Il y a 2 mois
About KRM (A. McQueen)
KRM (A. McQueen) is a renowned luxury fashion house that embodies the essence of individuality, subversive strength, and raw power. With a rich history dating back to 1992, the brand has established itself as a leader in the fashion industry, known for its uncompromising quality and creative vision.
Our Culture
At KRM (A. McQueen), we thrive in a culture defined by our core values:
- Empowerment - We empower our team members to excel, providing unwavering support to ensure everyone can thrive.
- Teamwork - We foster a collaborative environment where team members work together to achieve shared goals.
- Respect - We value respect, treating everyone with dignity and showing genuine appreciation for their efforts.
- Kindness - We believe kindness is integral to everything we do, demonstrating compassion and empathy towards others.
The Role
We are seeking a highly skilled Client Advisor to join our team in Monaco. As a Client Advisor, you will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every client visit into a memorable luxury shopping experience.
Key Responsibilities
- Provide exceptional client experience by greeting, listening, and assisting clients in exceeding their needs, demonstrating an excellent knowledge of products and brand history.
- Proactively seize cross-selling opportunities, utilizing all product categories available in the store.
- Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen client loyalty.
- Engage with clients on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
- Be driven to exceed individual financial targets and maximize own sales performances, contributing to the success of the entire store.
- Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
- Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
- Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with company policies and procedures.
- Strengthen client loyalty by participating in department or store clienteling initiatives.
- Follow company grooming standards and policies.
- Act in compliance with company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures.
Requirements
- Demonstrate the desired KRM (A. McQueen) behaviors.
- Proven experience in a similar role within fashion retail companies or customer service-related fields.
- Proven ability to drive and exceed individual and store KPIs.
- Possesses genuine interest in fashion and follows industry trends/news.
- Team-player mentality.
- Strong verbal and written communication skills.
- Strong selling skills and ability to overcome objections.
- Client-centric approach and entrepreneurial spirit.
- Ability to work in a fast-moving and dynamic environment.
- Luxury product knowledge with keen interest in fashion trends, luxury market, and social media.
- Ability to use digital retail tools and CRM.
- Ability to be mobile for extended periods.