Client Experience Ambassador

Il y a 2 mois

Monaco, France KRM (A QUEEN) Temps plein

About KRM (A. McQueen)

KRM (A. McQueen) is a renowned luxury fashion house that embodies the essence of individuality, subversive strength, and raw power. With a rich history dating back to 1992, the brand has established itself as a leader in the fashion industry, known for its uncompromising quality and creative vision.

Our Culture

At KRM (A. McQueen), we thrive in a culture defined by our core values:

  • Empowerment - We empower our team members to excel, providing unwavering support to ensure everyone can thrive.
  • Teamwork - We foster a collaborative environment where team members work together to achieve shared goals.
  • Respect - We value respect, treating everyone with dignity and showing genuine appreciation for their efforts.
  • Kindness - We believe kindness is integral to everything we do, demonstrating compassion and empathy towards others.

The Role

We are seeking a highly skilled Client Advisor to join our team in Monaco. As a Client Advisor, you will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every client visit into a memorable luxury shopping experience.

Key Responsibilities

  • Provide exceptional client experience by greeting, listening, and assisting clients in exceeding their needs, demonstrating an excellent knowledge of products and brand history.
  • Proactively seize cross-selling opportunities, utilizing all product categories available in the store.
  • Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen client loyalty.
  • Engage with clients on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
  • Be driven to exceed individual financial targets and maximize own sales performances, contributing to the success of the entire store.
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
  • Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
  • Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with company policies and procedures.
  • Strengthen client loyalty by participating in department or store clienteling initiatives.
  • Follow company grooming standards and policies.
  • Act in compliance with company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures, as well as cash activity, inventory, logistics, and all main reporting activities requested by head office.

Requirements

  • Demonstrate the desired KRM (A. McQueen) behaviors.
  • Proven experience in a similar role within fashion retail companies or customer service-related fields.
  • Proven ability to drive and exceed individual and store KPIs.
  • Possesses genuine interest in fashion and follows industry trends/news.
  • Team-player mentality.
  • Strong verbal and written communication skills.
  • Strong selling skills and ability to overcome objections.
  • Client-centric approach and an entrepreneurial spirit.
  • Ability to work in a fast-moving and dynamic environment.
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
  • Ability to use digital retail tools and CRM.
  • Ability to be mobile for extended periods of time.

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