Customer Experience Manager

il y a 4 jours


Olivet, Centre-Val de Loire, France DESTIA Temps plein

Mission

DESTIA, un acteur incontournable du secteur des services à la personne, recherche un Customer Experience Manager pour renforcer la gestion de la relation client entre les agences et le service informatique.

Description de l'Offre

Le Groupe Destia souhaite développer ses activités et renforcer la gestion de la relation client. Le poste de Customer Experience Manager est créé pour coordonner les demandes remontées par les agences et gérer les contrats informatiques.

Responsabilités

  • Coordonner les demandes remontées par les agences : qualifier les demandes, planifier le traitement, réaliser un suivi qualité et produire le reporting d'activité.
  • Gérer les contrats informatiques : gérer les commandes des consommables informatiques, assurer le suivi des contrats et coordonner les changements de contrat.

Compétences requises

  • Diplômé(e) d'une formation BAC+2 en gestion de PME ou relation client.
  • Aisance avec les outils informatiques bureautiques.
  • Rigoureux(se), organisé(e) et aimez travailler en équipe.

Langue de travail

fr-FR



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