Client Support Coordinator

il y a 2 semaines

Paris, Île-de-France Insights Learning & Development Ltd Temps plein
Job Description

Company Overview

Insights Learning & Development Ltd is a pioneering organization that empowers individuals and teams to unlock their full potential through transformative learning experiences.

We're committed to fostering a culture of inclusivity, belonging, and growth, where every individual can thrive and reach their full potential.

Job Summary

We're seeking a highly motivated and customer-focused Client Support Coordinator to join our dynamic team. As a key member of our Client Services community, you'll play a vital role in delivering exceptional support to our Sales and Delivery teams, ensuring seamless client experiences, and driving business growth.

Key Responsibilities

  • Provide top-notch client support, ensuring timely and effective resolution of customer inquiries and issues.
  • Collaborate closely with Sales and Delivery teams to ensure seamless event support, account development, and administration.
  • Manage event logistics, including workshop setup, client communication, and post-event follow-up.
  • Develop and maintain strong relationships with clients, identifying opportunities to enhance their experience and drive business growth.
  • Stay up-to-date with product knowledge, ensuring accurate information is shared with clients and internal stakeholders.
  • Participate in team meetings, sharing ideas and best practices to continuously improve client services.
  • Contribute to the development of processes and procedures to enhance client satisfaction and business efficiency.

Requirements

  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously.
  • Strong problem-solving skills, with a proactive approach to resolving customer issues.
  • Proficiency in using global systems and software to manage client information and reports.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to adapt to changing priorities and deadlines.

What We Offer

At Insights Learning & Development Ltd, we're committed to creating a workplace that's inclusive, supportive, and empowering. As a Client Support Coordinator, you'll enjoy:

  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals who share your passion for delivering exceptional client experiences.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, please submit your application, including your resume and a cover letter, to [insert contact information].

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