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Service Delivery Manager Anglophone H/F
Il y a 2 mois
En tant que Service Delivery Manager, vous êtes l'interlocuteur privilégié d'un de nos clients stratégiques sur la région Méditerranée. Votre rôle consiste à garantir la mise en œuvre et le bon déroulement des contrats de Services Managés et de Maintenance.
Compétences et Responsabilités- Être le point de contact privilégié du client pour toutes les demandes concernant le contrat.
- Être le point de contact privilégié des services internes, des services externes et des fournisseurs pour toutes les demandes relatives au contrat.
- Garantir le respect des engagements contractuels, de la qualité de service et de la satisfaction client.
- Participer activement au foisonnement des comptes et au renouvellement des contrats.
- Gérer les différentes ressources impliquées sur le contrat de services.
- Disposer de bonnes capacités de pilotage et cadrage de projets de sécurité.
- Être en mesure de communiquer efficacement en anglais.
Vous devez posséder un excellent niveau d'anglais et être capable de communiquer efficacement avec les clients et les équipes internes. Vous devez également être capable de travailler de manière autonome et d'être un leader motivant pour votre équipe.
