Service Delivery Manager

il y a 4 semaines


Paris, Île-de-France oilandgas Temps plein

La mission de GBS IT est de construire, de déployer et d'exploiter des services informatiques d'entreprise pour ENGIE dans le monde entier, de fournir des solutions informatiques durables et innovantes.

Rejoignez GBS IT et faites vivre l'IT au cœur de la transition énergétique en tant que :

SEZAME Service Delivery Manager

Poste basé La Défense - France / Bruxelles - Belgique

Le SEZAME service Delivery Manager aura pour missions :

Activités principales :
  • Piloter au global le service SEZAME et ses satellites
  • Garantir le traitement & respect des SLAs sur les incidents
  • Garantir le respect des engagements de nos fournisseurs (MOE + éditeur)
  • Définir & améliorer les processus RUN
  • Animer l'équipe L2 en charge de la pré-qualification des tickets, de la préparation des camapgnes et de l'accompagnement du métier dans la roadmap

Compétences techniques :

  • Gestion de Projet - Avancé (5 à 7 ans inclus)
  • SIRH - Confirmé (2 à 4 ans inclus)
  • Management - Confirmé (2 à 4 ans inclus)
  • English - Avancé (5 à 7 ans inclus)

Compétences comportementales :

  • Proactivité - Confirmé (2 à 4 ans inclus)
  • Leadership & management d'équipe - Confirmé (2 à 4 ans inclus)
  • Orientation client - Junior (moins de 2 ans)
  • Communication - Confirmé (2 à 4 ans inclus)
  • Rigueur - Confirmé (2 à 4 ans inclus)

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