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Technical Support Specialist

Il y a 2 mois

Paris, Île-de-France ArangoDB Temps plein

About the Role:

As a Technical Support Engineer at ArangoDB, you will be part of a globally distributed team providing 24/7 support to our customers. Your expertise and personality will make a significant impact on our customers' success and contribute to building a world-class NoSQL database.

Key Responsibilities:

  • Provide high-quality post-sales services to customers via our Support Ticketing System and other channels.
  • Perform product tests and participate in internal QA and bug verification activities.
  • Leverage product usage data to proactively engage customers experiencing product issues.
  • Collaborate with cross-functional teams to resolve customer inquiries and improve product offerings.
  • Stay up-to-date with product developments and provide technical guidance to customers.

Requirements:

  • Strong technical background in C++, Java, or JavaScript.
  • Experience with Unix/Linux system administration (RedHat, CentOS, CoreOS).
  • Excellent troubleshooting skills and technical communication skills in English.
  • Experience with Data Science is a plus.

About ArangoDB:

ArangoDB is a leading provider of NoSQL databases, committed to delivering innovative solutions for complex data architectures. Our team is passionate about building a workplace free of discrimination and harassment, where everyone can thrive.