Product Manager
il y a 4 semaines
At Airbus Helicopters SAS, we are seeking a highly skilled Product Support Manager to join our Technical Support Center Commercial Department in Marignane, France.
Key Responsibilities:- Be the primary technical point of contact for customers within your portfolio.
- Steer the request treatment by defining a proper resolution action plan and liaising with Airbus Helicopters stakeholders.
- Target operational excellence and high-level customer satisfaction by mastering operational routines in accordance with technical request treatment performance criteria.
- Ensure technical support to other internal departments upon request, including support to treatment of customer complaints and non-quality issues.
- Contribute to the technical support community's continuous awareness by supporting technical webinars, on-the-job training, or other initiatives under the lead of the Product Technical Referent.
- Support reporting activities towards management, including KPIs status and analysis, technical hot topics, incidents notification, and gazette.
- Participate in the consolidation of the technical return of experience and support design evolution in relation to technical support return of experience organization.
- Report in-service incidents to technical support experts for technical advisory and in-service incident report handling.
- Good awareness of Airbus Helicopters Germany organization and processes.
- Knowledge of technical support tools, design office tools, and standard office tools.
- High-level customer service.
- Good intercultural knowledge and international experience beneficial.
- Intermediate level of English.
- Advanced level of French.
Airbus supports your personal growth with customized development solutions. By submitting your CV or application, you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.
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