Reservation Agent

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Be the Heart of Our Guest Experience

At Accor, we're passionate about creating unforgettable moments for our guests. As a Reservation Agent, you'll play a vital role in making our guests feel welcome and ensuring their stay with us is nothing short of exceptional.

What You'll Do:
  • Provide exceptional customer service, responding to all incoming correspondence and telephone inquiries within 24 hours.
  • Ensure accurate and timely processing of reservations, maintaining the highest level of professionalism and attention to detail.
  • Conduct daily audits to guarantee the accuracy of tomorrow's arrival file.
  • Collaborate with our team to deliver a seamless guest experience.
What We Offer:
  • A dynamic and supportive work environment where you can grow and develop your skills.
  • Opportunities to work with a diverse range of cultures and nationalities.
  • A comprehensive benefits package, including exclusive discounts and recognition programs.
  • Access to our Academies, where you can develop your talent and pursue career opportunities within Accor.
Who We're Looking For:
  • Minimum 2 years of experience in a similar role, preferably in an international luxury brand.
  • Proficiency in English and strong multicultural awareness.
  • Excellent communication skills and ability to work in a fast-paced environment.
  • Familiarity with Opera Cloud and MS programs, with a preference for Accor Reservations systems.

We're committed to diversity and inclusion, and we welcome applications from talented individuals who share our passion for hospitality.


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