Reservation Agent

il y a 3 jours


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

As a Reservation Agent at Mövenpick Resort Phan Thiet, you will be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately. You will also be responsible for maximizing hotel revenue with up-selling of rooms, types and services.

Key Responsibilities
  • Understand and maintain hotel P&P and Accor P&P
  • Maintain the cleanness at the working station (office, desk, computer, telephone, stationery)
  • Be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately
  • Be responsible to maximize hotel revenue with up-selling of rooms, types and services
  • Be responsible for being able to explain hotel services and facilities in a positive manner
  • Be aware of other Accor hotels in Vietnam and assist guest with information relating to 'sister' properties, including sending leads on to relevant team member
  • Ensure knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available
  • Be responsible for following up on all guests requests. Ensure response for all guest's request within 24 hours of the receipt
  • Ensure that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum
  • Ensure to get ETA of VIPs and GIT booking and inform related department
  • Be able to provide a courteous, friendly and personalized greeting and farewell in accordance with 'Resavision' program
  • Follows the Accor 'Resavision' program upon receiving reservation, modification or cancellation at all times
  • Optimizes occupancy and average room rate in accordance to selling strategy given by Revenue Manager and/or Rev Max team
  • Makes sure that the correspondence are correct compared with the data on the Opera system
  • Follows up the administration of each booking to help the reception team carry out check-in operations effectively
  • Ensures deposit or payment is followed up and accurately updated in PMS and reports
  • Prepares and follow up all arrival information, including 3 day check and same day for non-guaranteed and guaranteed reservations
  • Minimize No-shows by the reconfirmation of arrivals and checking for duplicate reservations
  • Follows up GIT booking, tentative booking, waiting list, ...
  • Reports immediately to Reservation Manager if any booking released, cancelled or modified which affect the Occupancy or Revenue Forecasting
  • Controls hotel availability and allotment to maximize hotel revenue. Report immediately to Reservation Manager if hotel availability status changed for decision to close or reopen selling to OTAs
  • Inputs new corporate/travel agencies into the T/A master and update rates accordingly
  • Files all contracted room rates according to alphabets of Company names
  • Updates DPF on daily basis in timely manner
  • Updates and inform TA for close of free-sale in timely manner
  • Handles and follow up waiting list procedure when hotel fully booked, refer to Reservation Manger to take over booked reservation and handle over booked situation
  • Ensures that allotments are processed according to the standards and that any request to increase allotments are approved by the Reservation Manager
  • Be available to assist hotel Management to do report related to RoomsQualifications
    • Vocational Certificate in Hotel Management, Business Administration or Bachelor's degree in Hotel Administration, Business Administration or equivalent
    • Minimum 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience
    • Good at the use of Microsoft Office and OPERA
    • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
    • Problem solving and organizational abilities
    • Proficient in the use of computer
    • Able to read, write and communicate in English & Vietnamese

  • Reservation Agent

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Reservation AgentJoin Accor, a leading hospitality company, as a Reservation Agent and be part of a dynamic team that delivers exceptional guest experiences.Job SummaryWe are seeking a highly skilled and organized Reservation Agent to join our team. As a Reservation Agent, you will be responsible for handling hotel reservations, ensuring accurate...

  • Reservation Agent

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Reservation AgentJoin Accor, a leading hospitality company, as a Reservation Agent and be part of a dynamic team that delivers exceptional customer experiences.Job SummaryWe are seeking a highly organized and customer-focused Reservation Agent to join our team. As a key member of our front office team, you will be responsible for handling...

  • Reservation Agent

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Reservation AgentJoin Mövenpick Resort Phan Thiet as a Reservation Agent and be part of a dynamic team that delivers exceptional guest experiences. As a key member of our front office team, you will be responsible for handling reservations, ensuring seamless guest interactions, and contributing to the hotel's revenue growth.Key...

  • Reservation Agent

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Reservation AgentAccor is seeking a highly skilled and customer-focused Reservation Agent to join our team at Mövenpick Resort Phan Thiet. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Process hotel...

  • Reservations Agent

    il y a 1 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Reservations Agent OpportunityWe are seeking a highly skilled and enthusiastic Reservations Agent to join our Portfolio team. As a key member of our team, you will play a crucial role in centrally managing reservations for a portfolio of 4 key Accor properties across Sydney, Melbourne, and Brisbane.Key Responsibilities:Process and input all reservations...

  • Reservations Sales Agent

    il y a 1 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Reservations AgentWe are seeking a highly skilled and enthusiastic Reservations Agent to join our team at Ibis Melbourne Hotel & Apartments. As a Reservations Agent, you will play a vital role in delivering exceptional guest experiences and ensuring seamless reservations processes.Key Responsibilities:Handle all incoming reservations enquiries in a timely...

  • Reservations Agent

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Reservations AgentWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at Mercure Gold Coast Resort. As a key member of our reservations team, you will be responsible for processing bookings, managing room inventory, and providing exceptional customer service to our guests.Key Responsibilities:Process bookings...

  • Reservation Agent

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Be the Heart of Our Guest ExperienceAt Accor, we're passionate about creating unforgettable moments for our guests. As a Reservation Agent, you'll play a vital role in making our guests feel welcome and ensuring their stay with us is nothing short of exceptional.What You'll Do:Handle reservations inquiries and requests with the highest level of...

  • Reservation Agent

    il y a 1 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Be the Heart of Our Guest ExperienceAt Accor, we're passionate about creating unforgettable moments for our guests. As a Reservation Agent, you'll play a vital role in making our guests feel welcome and ensuring their stay with us is nothing short of exceptional.What You'll Do:Handle reservations inquiries and requests with the highest level of...

  • Reservation Agent

    il y a 1 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job DescriptionAs a Reservation Agent at Mövenpick Resort Phan Thiet, you will be responsible for taking reservations over the telephone, fax, or internet and entering them into the Property Management System (PMS) in a timely and accurate manner. You will also be responsible for maximizing hotel revenue by up-selling rooms, types, and services, as well as...

  • Reservation Agent

    il y a 1 semaine


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job DescriptionAt Mövenpick Resort Phan Thiet, we are seeking a highly skilled and experienced Reservation Agent to join our team. As a key member of our front office team, you will be responsible for handling hotel reservations, ensuring seamless guest experiences, and maximizing hotel revenue.Key ResponsibilitiesManage hotel reservations, including taking...

  • Reservations Agent

    il y a 3 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Accor, we are seeking a highly skilled and dedicated Reservations Agent to join our Portfolio team. As a key member of our team, you will be responsible for centrally managing reservations for a portfolio of 4 key Accor properties across Sydney, Melbourne, and Brisbane.Key Responsibilities:Process and input all reservations types using the hotel PMS...

  • Reservation Agent

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Be the Heart of Our Guest ExperienceAt Accor, we're passionate about creating unforgettable moments for our guests. As a Reservation Agent, you'll play a vital role in making our guests feel welcome and ensuring their stay with us is nothing short of exceptional.What You'll Do:Provide exceptional customer service, responding to all incoming correspondence...

  • Reservation Agent

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Be the Heart of Our Guest ExperienceAt Accor, we're passionate about creating unforgettable moments for our guests. As a Reservation Agent, you'll play a vital role in making our guests feel welcome and ensuring their stay with us is nothing short of exceptional.What You'll Do:Provide exceptional customer service, responding to all incoming correspondence...

  • Reservations Agent

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job DescriptionWe are seeking a highly skilled and enthusiastic Reservations Agent to join our team at Accor. As a key member of our Portfolio team, you will be responsible for centrally managing reservations for a portfolio of 4 key Accor properties across Sydney, Melbourne, and Brisbane.Key Responsibilities:Process and input all reservations types using...

  • Reservation Agent

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Be the Heart of Our Guest ExperienceAt Accor, we're passionate about creating unforgettable moments for our guests. As a Reservation Agent, you'll play a vital role in making our guests feel welcome and ensuring their stay with us is nothing short of exceptional.What You'll Do:Provide exceptional customer service, responding to all incoming correspondence...

  • Accor Reservation Agent

    il y a 2 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Be a part of Accor's hospitality teamAs a Reservations Agent, you will be the first point of contact for our guests, handling their inquiries and requests with professionalism and customer service. Your role will be to make our guests feel welcome and ensure a smooth reservation process.Key Responsibilities:Answer all incoming correspondence and telephone...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Reservation AgentMövenpick Resort Phan Thiet is seeking a Reservation Agent to join our team. As a Reservation Agent, you will be responsible for handling reservations and ensuring a positive guest experience. This role requires attention to detail, strong communication skills, and proficiency in reservation systems.Key...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Description du PosteL'Agent de Réservations et Services Clients H/F est un membre clé de notre équipe de réception, chargé de prendre en charge les réservations reçues par téléphone et par Internet. Le principal objectif de cet agent est d'appréhender au mieux le besoin des clients afin de leur proposer des solutions adaptées.Principales...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Description du PosteL'Agent de Réservations et Services Clients H/F est un membre clé de notre équipe hôtelière. Il/Elle est responsable de prendre en charge les réservations reçues par téléphone et par Internet, tout en offrant un accueil de qualité à nos clients. Le principal objectif de l'Agent de Réservations et Services Clients H/F est...