Reservation Agent

il y a 4 semaines

IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

As a Reservation Agent at Mövenpick Resort Phan Thiet, you will be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately. You will also be responsible for maximizing hotel revenue with up-selling of rooms, types and services.

Key Responsibilities
  • Understand and maintain hotel P&P and Accor P&P
  • Maintain the cleanness at the working station (office, desk, computer, telephone, stationery)
  • Be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately
  • Be responsible to maximize hotel revenue with up-selling of rooms, types and services
  • Be responsible for being able to explain hotel services and facilities in a positive manner
  • Be aware of other Accor hotels in Vietnam and assist guest with information relating to 'sister' properties, including sending leads on to relevant team member
  • Ensure knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available
  • Be responsible for following up on all guests requests. Ensure response for all guest's request within 24 hours of the receipt
  • Ensure that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum
  • Ensure to get ETA of VIPs and GIT booking and inform related department
  • Be able to provide a courteous, friendly and personalized greeting and farewell in accordance with 'Resavision' program
  • Follows the Accor 'Resavision' program upon receiving reservation, modification or cancellation at all times
  • Optimizes occupancy and average room rate in accordance to selling strategy given by Revenue Manager and/or Rev Max team
  • Makes sure that the correspondence are correct compared with the data on the Opera system
  • Follows up the administration of each booking to help the reception team carry out check-in operations effectively
  • Ensures deposit or payment is followed up and accurately updated in PMS and reports
  • Prepares and follow up all arrival information, including 3 day check and same day for non-guaranteed and guaranteed reservations
  • Minimize No-shows by the reconfirmation of arrivals and checking for duplicate reservations
  • Follows up GIT booking, tentative booking, waiting list, ...
  • Reports immediately to Reservation Manager if any booking released, cancelled or modified which affect the Occupancy or Revenue Forecasting
  • Controls hotel availability and allotment to maximize hotel revenue. Report immediately to Reservation Manager if hotel availability status changed for decision to close or reopen selling to OTAs
  • Inputs new corporate/travel agencies into the T/A master and update rates accordingly
  • Files all contracted room rates according to alphabets of Company names
  • Updates DPF on daily basis in timely manner
  • Updates and inform TA for close of free-sale in timely manner
  • Handles and follow up waiting list procedure when hotel fully booked, refer to Reservation Manger to take over booked reservation and handle over booked situation
  • Ensures that allotments are processed according to the standards and that any request to increase allotments are approved by the Reservation Manager
  • Be available to assist hotel Management to do report related to RoomsQualifications
    • Vocational Certificate in Hotel Management, Business Administration or Bachelor's degree in Hotel Administration, Business Administration or equivalent
    • Minimum 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience
    • Good at the use of Microsoft Office and OPERA
    • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
    • Problem solving and organizational abilities
    • Proficient in the use of computer
    • Able to read, write and communicate in English & Vietnamese

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