Reservation Agent
il y a 3 semaines
Accor is seeking a highly skilled and customer-focused Reservation Agent to join our team at Mövenpick Resort Phan Thiet. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Process hotel reservations in a timely and accurate manner, ensuring seamless communication with guests and internal teams.
- Maximize hotel revenue through effective up-selling and cross-selling of rooms, services, and packages.
- Provide detailed information about hotel services and facilities to guests, ensuring a positive experience.
- Collaborate with other Accor hotels in Vietnam to provide guests with information and assistance.
- Stay up-to-date with reservation systems, rates, packages, and special offers to provide guests with the best possible experience.
- Respond to guest requests in a timely and professional manner, ensuring their needs are met.
- Ensure accurate and efficient processing of reservations, including keying information into the system and minimizing errors.
- Coordinate with other departments to ensure smooth check-in and check-out processes.
- Monitor and report on hotel occupancy and revenue, providing insights to inform business decisions.
- Vocational Certificate in Hotel Management, Business Administration, or equivalent.
- Minimum 1 year of related experience or 6 months of experience in reservations/front office, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office and OPERA.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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Reservation Agent
il y a 3 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Reservation AgentJoin Accor, a leading hospitality company, as a Reservation Agent and be part of a dynamic team that delivers exceptional customer experiences.Job SummaryWe are seeking a highly organized and customer-focused Reservation Agent to join our team. As a key member of our front office team, you will be responsible for handling...
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il y a 2 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Reservation AgentJoin Accor, a leading hospitality company, as a Reservation Agent and be part of a dynamic team that delivers exceptional guest experiences.Job SummaryWe are seeking a highly skilled and organized Reservation Agent to join our team. As a Reservation Agent, you will be responsible for handling hotel reservations, ensuring accurate...
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Reservation Agent
il y a 3 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Reservation AgentJoin Mövenpick Resort Phan Thiet as a Reservation Agent and be part of a dynamic team that delivers exceptional guest experiences. As a key member of our front office team, you will be responsible for handling reservations, ensuring seamless guest interactions, and contributing to the hotel's revenue growth.Key...
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il y a 1 mois
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob DescriptionAs a Reservation Agent at Mövenpick Resort Phan Thiet, you will be responsible for taking reservations over the telephone, fax, or internet and entering them into the Property Management System (PMS) in a timely and accurate manner. You will also be responsible for maximizing hotel revenue by up-selling rooms, types, and services, as well as...
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il y a 1 semaine
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il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinBe the Heart of Our Guest ExperienceAt Accor, we're passionate about creating unforgettable moments for our guests. As a Reservation Agent, you'll play a vital role in making our guests feel welcome and ensuring their stay with us is nothing short of exceptional.What You'll Do:Provide exceptional customer service, responding to all incoming correspondence...
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il y a 4 semaines
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Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob DescriptionAs a Reservation Agent at Mövenpick Resort Phan Thiet, you will be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately. You will also be responsible for maximizing hotel revenue with up-selling of rooms, types and services.Key ResponsibilitiesUnderstand and maintain hotel P&P...
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Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Reservation AgentMövenpick Resort Phan Thiet is seeking a Reservation Agent to join our team. As a Reservation Agent, you will be responsible for handling reservations and ensuring a positive guest experience. This role requires attention to detail, strong communication skills, and proficiency in reservation systems.Key...
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