Senior Customer Experience Manager

il y a 3 jours


Palaiseau, Île-de-France Atexo Temps plein
Job Title: Senior Customer Experience Manager

At Atexo, we are seeking a highly skilled Senior Customer Experience Manager to join our team. As a key member of our CX & Omnichannel department, you will be responsible for driving the growth of our omnichannel capabilities and delivering exceptional customer experiences across our Maisons.

Key Responsibilities:
  • Identify and prioritize business needs to drive omnichannel transformation and customer satisfaction
  • Develop and implement strategic programs to enhance customer journeys and experiences
  • Collaborate with cross-functional teams to design and implement omnichannel solutions
  • Measure and analyze customer data to inform business decisions and optimize customer experiences
  • Develop and maintain relationships with key stakeholders across the organization
Requirements:
  • Master's degree in Business or related field
  • 7-10 years of experience in omnichannel, e-business, or digital with a strong knowledge of retail business
  • Proven track record of driving business growth and customer satisfaction
  • Strong leadership and team management skills
  • Excellent communication and analytical skills
What We Offer:
  • Opportunity to work with a leading luxury goods company
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package
  • Professional development opportunities


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