B2B Client Success Specialist

il y a 4 semaines


Paris, Île-de-France visable Temps plein
Customer Success Manager

We are seeking a dedicated Customer Success Manager to enhance our team. In this position, you will oversee our B2B clientele in Germany, guiding them through the entire customer journey. Your primary responsibilities will include presenting Visable and our digital solutions to clients, gathering valuable feedback, and communicating insights to internal teams to refine customer-focused strategies.

Key Responsibilities:

  • Establish and nurture relationships with B2B clients
  • Collect feedback and insights to aid in the formulation of customer-centric strategies
  • Convert customer requirements into actionable product specifications
  • Collaborate with leadership to ensure high levels of customer satisfaction
  • Foster innovation within customer success initiatives
  • Create and maintain Customer Success Playbooks

What We Offer:

  • Opportunity to influence the future of online B2B commerce
  • A vibrant start-up atmosphere combined with the stability of an established organization
  • An agile and supportive workplace culture
  • 30 days of vacation along with flexible working hours
  • Personalized training programs and team-building events
  • Remote work options available

Requirements:

  • Proficient in both German and English
  • A minimum of 1 year of experience in a customer-focused role
  • Strong skills in prioritization and execution
  • Familiarity with CRM software
  • Ability to thrive in a fast-paced environment
  • Excellent communication and interpersonal abilities

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