Customer Support Engineer
il y a 4 semaines
Position Title:
Technical Support Engineer specializing in Fortinet's FortiManager, FortiAnalyzer, and FortiPortal solutions
Reporting Structure:
Reports to the Technical Support Manager
Job Overview:
Fortinet is on the lookout for skilled Technical Support Engineers to enhance our growing EMEA team. Ideal candidates will possess strong problem-solving abilities, critical thinking skills, and effective communication. This role encompasses documenting and resolving technical challenges, addressing customer inquiries, and working closely with cross-functional teams.
Primary Duties:
- Document and resolve technical issues efficiently
- Respond to customer inquiries with professionalism and accuracy
- Provide timely updates regarding issue status to customers
- Collaborate with internal teams to tackle complex challenges
- Communicate effectively with customers through various channels
- Conduct research and testing to address reported issues
- Ensure customer satisfaction and escalate issues as needed
- Manage multiple technical issues concurrently within established timelines
Essential Skills:
- Ability to quickly learn new technologies and products
- Strong analytical and problem-solving capabilities
- Excellent written and verbal communication skills
- Commitment to delivering outstanding customer service
- Curiosity and eagerness to enhance technical knowledge
Level 1 Requirements:
- Basic understanding of TCP/IP, routing, and switching
- Proficiency in Windows and Linux system administration
- Familiarity with FortiManager, FortiAnalyzer, and FortiGate products is advantageous
- Relevant technology certifications are a plus
- Knowledge of network tools and protocols
- Understanding of virtualization technologies and web applications
Level 2 Additional Requirements:
- Previous experience with Fortinet products
- Advanced knowledge of Linux and scripting languages
- Familiarity with database systems and web development principles
- Understanding of API tools and data structures
Educational and Experience Criteria:
- Bachelor's degree in Computer Science or a related discipline
- Fluency in English; additional languages are beneficial
- 1-5 years of relevant professional experience
Benefits Offered:
- Opportunities for career advancement within a global organization
- Access to training and certification programs
- Competitive salary along with employee stock options
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