Customer Support Engineer

il y a 4 semaines


Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

Position Title:

Technical Support Engineer specializing in Fortinet's FortiManager, FortiAnalyzer, and FortiPortal solutions

Reporting Structure:

Reports to the Technical Support Manager

Job Overview:

Fortinet is on the lookout for skilled Technical Support Engineers to enhance our growing EMEA team. Ideal candidates will possess strong problem-solving abilities, critical thinking skills, and effective communication. This role encompasses documenting and resolving technical challenges, addressing customer inquiries, and working closely with cross-functional teams.

Primary Duties:

  • Document and resolve technical issues efficiently
  • Respond to customer inquiries with professionalism and accuracy
  • Provide timely updates regarding issue status to customers
  • Collaborate with internal teams to tackle complex challenges
  • Communicate effectively with customers through various channels
  • Conduct research and testing to address reported issues
  • Ensure customer satisfaction and escalate issues as needed
  • Manage multiple technical issues concurrently within established timelines

Essential Skills:

  • Ability to quickly learn new technologies and products
  • Strong analytical and problem-solving capabilities
  • Excellent written and verbal communication skills
  • Commitment to delivering outstanding customer service
  • Curiosity and eagerness to enhance technical knowledge

Level 1 Requirements:

  • Basic understanding of TCP/IP, routing, and switching
  • Proficiency in Windows and Linux system administration
  • Familiarity with FortiManager, FortiAnalyzer, and FortiGate products is advantageous
  • Relevant technology certifications are a plus
  • Knowledge of network tools and protocols
  • Understanding of virtualization technologies and web applications

Level 2 Additional Requirements:

  • Previous experience with Fortinet products
  • Advanced knowledge of Linux and scripting languages
  • Familiarity with database systems and web development principles
  • Understanding of API tools and data structures

Educational and Experience Criteria:

  • Bachelor's degree in Computer Science or a related discipline
  • Fluency in English; additional languages are beneficial
  • 1-5 years of relevant professional experience

Benefits Offered:

  • Opportunities for career advancement within a global organization
  • Access to training and certification programs
  • Competitive salary along with employee stock options


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