Client Service Representative
il y a 3 semaines
We are seeking a highly skilled and experienced Client Service Officer to join our team at 0842 Deutsche Bank Aktiengesellschaft, Filiale Paris. As a Client Service Officer, you will be responsible for providing exceptional service to a portfolio of clients on a global or Cross Regional basis.
Key Responsibilities- Client Portfolio Management: Manage a personal portfolio of selected clients, providing a dynamic, sensitive & professional contact point and coordinator for all their day-to-day service needs.
- Account Inquiries and Resolution: Respond to account / transaction related inquiries and provide solution in close coordination with internal departments or other Implementation and Service units abroad.
- Collaboration and Liaison: Liaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic international environment.
- Client Coverage and Support: Work in close collaboration with Sales to ensure optimal client coverage around daily service needs.
- Issue Resolution and Escalation: Organize and lead (international) meetings on issues and escalations that impact client's Cash Management operations. Take responsibility/ownership for the identified issues until a successful resolution is implemented.
- Client Liaison and Escalation: Act as liaison and end to end escalation point between client and respective business units within DB and develop Contingency plans for clients if applicable.
- Transaction Monitoring and Review: Monitor important transactions (netting rounds).
- Billing and Review: Responsible for billing reviews.
- Cross-Selling and Opportunities: Identify cross-selling opportunities and to liaise with Sales about further follow-up.
- Process Improvement: Responsible for updating standard operating procedures (formal/informal processes).
- Service Improvement and Efficiency: Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders.
- Client Deal Team Leadership: Act as liaison with the 'other dynamic Client Deal Team members. During the handover phase to Customer Service lead the Client Deal Team, arrange and chairs (client) meetings, such as the kick-off and status meetings, but also internal meetings with stakeholders, e.g. Sales, Implementation and Coverage team.
- Education: Bachelor degree or apprenticeship in banking or equivalent.
- Client Focus: Strong client focus.
- Interpersonal and Communication Skills: Strong interpersonal and communication skills.
- Analytical and Problem-Solving Skills: Analytical, decisive and problem solving skills.
- Flexibility and Autonomy: Flexibility and willingness to work autonomously.
- Stress Management: Ability to withstand stress, organize and set priorities to meet deadlines/targets whilst remaining responsive, calm and attentive to client needs, proactive mind-set.
- Language Skills: Native in French and fluent in English is mandatory.
- Technical Skills: Good knowledge of Microsoft Office tools Word, Excel, Power Point and msProject.
- Experience: Experience in Cash Management or similar environment (e.g. treasury) in a large financial institution.
- Product Knowledge: Good understanding of corporate cash management products as well as domestic and international payment methods and instruments.
- Market Knowledge: Good knowledge of European Clearing systems, global domestic clearing systems, SEPA and payment mechanisms, including an awareness of new developments in the marketplace – e.g. e-commerce, block chain technology and Fintech industries.
- File Formats and Reporting: Good understanding of common used market practice file formats used for exchange of disbursement/collection methods as well as reporting and awareness of new developments in the marketplace.
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