Front Office Receptionist

il y a 1 semaine


IssylesMoulineaux, Île-de-France Accor Temps plein

About Us

Sofitel London St James is a luxury hotel that offers a unique blend of refined luxury and playful indulgence. Our commitment to excellence is unparalleled, and we strive to create an unforgettable experience for our guests.

About the Role

We are seeking a highly skilled and experienced Front Office Receptionist to join our team. As a Front Office Receptionist, you will be responsible for providing exceptional service to our guests, exceeding their expectations and creating cherished memories during their stay.

Key Responsibilities

  • Provide unparalleled service to our guests, ensuring a seamless and memorable experience.
  • Execute efficient and effective check-in and check-out processes, attending to guest preferences and requests.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Process payments and maintain accurate records of financial transactions.
  • Assist in maintaining the lobby area, ensuring it is tidy and well-presented at all times.
  • Uphold the highest standards of confidentiality and security in handling guest information.
  • Uphold the highest standards of professional conduct, creating an atmosphere that embodies the allure of our distinguished brand.

Requirements

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Excellent interpersonal and communication skills, with a friendly and approachable attitude.
  • Strong organisational skills, with great attention to detail.
  • Proficiency in Opera is highly desirable.
  • A passion for delivering exceptional customer service.
  • Fluent in English; additional language proficiency is a plus.
  • Availability to work flexible hours, including weekends and holidays.
  • Right to work in the UK.

What We Offer

  • Competitive Salary, Departmental incentives, and a Loyalty bonus of £1.300 per year.
  • Employee Benefit Card – Discounted rates at Accor properties worldwide.
  • Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
  • Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
  • Complimentary Meals While on Duty.
  • Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
  • Be Part of the Largest Hospitality Group in Europe.
  • Exceptional Training and Development Opportunities through Apprenticeship Program.
  • Global Growth Opportunities.
  • Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
  • Make a Difference with Corporate Social Responsibility and be a part of positive change.
  • Social Events and Activities.

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