Senior Customer Success Manager l UK Market l London OR Paris l Fintech l Hybrid l 75-80K OTE

ABOUT THE COMPANY: A FAST-GROWING LEADER IN B2B PAYMENTS An international and diverse team working to modernize B2B payments across Europe. The Buy Now, Pay Later solution enables merchants to offer credit terms to their business customers instantly, driving significant revenue growth. Why this role stands out: •Rapid expansion across Western Europe with top-tier clients •A product that already serves 70,000+ businesses regularly •A team and culture built on ownership, trust, innovation, passion, and transparency •Opportunity to shape the Customer Success function in a scaling fintech environment My take: If you are someone who loves building client success stories while driving revenue, this is the kind of role that lets you own outcomes, be recognized, and make a tangible difference. YOUR MISSION : DRIVE CUSTOMER SUCCESS AND COMMERCIAL IMPACT within the UK Market As a Senior Customer Success Manager, you will be the key partner for your portfolio of merchants, ensuring successful onboarding, product adoption, and measurable business outcomes. You will combine relationship management, project leadership, and commercial growth. Key responsibilities: •Onboarding & Integration: Guide new merchants through seamless integration, collaborating with internal teams to deliver a successful launch. •Product Adoption & Value Maximization: Support clients in unlocking the full potential of the product, providing guidance and resources to ensure success. •Trusted Advisor: Build long-term relationships, lead strategic success plans, and conduct business reviews to drive retention and alignment with company objectives. •Revenue Growth & Expansion: Identify upsell and cross-sell opportunities, manage renewals, and ensure commercial success for your accounts. •Voice of the Customer: Represent client needs internally to Product, Sales, Operations, and other teams, ensuring feedback shapes future offerings. •CS Function Development: Contribute to evolving Customer Success practices, improving efficiency, and implementing best practices across the team. YOUR PROFILE : An English speaking Senior Customer Success Manager Must have: •5+ years’ experience in Customer Success, Account Management, or Strategic Consulting, ideally with a technical product •Fluency in English (another European language is always a plus) •Strong communicator and relationship builder, confident engaging with senior stakeholders •Revenue-driven, growth-focused, and commercially minded •Entrepreneurial, adaptable, and able to thrive in a fast-moving fintech environment •Data-driven and analytical, able to leverage insights to guide strategic solutions Nice to have: •Experience in the tech or fintech sector TERMS & CONDITIONS : LOCATION & WORK SETUP •London office (based in Old Street) OR Paris office (Based in St Lazare) l Hybrid model (2 days in the office per week) •Join a team of dedicated professionals and make your mark on the B2B payments ecosystem WHAT’S IN IT FOR YOU? • UK Salary: £65k base + £15k bonuses • FR Salary: €60k base + €15k bonuses •Learning & development budget •Globetrotter travel policy – up to 60 days remote abroad per year •Flex-days: half-day per month for personal time •Health insurance & enhanced parental leave •Pension contribution: employer 3% / individual 5% •Yearly offsites and company socials WHY YOU’LL LOVE THIS ROLE •Opportunity to shape Customer Success strategy within the UK Market at a rapidly growing fintech •Make a tangible impact on merchants’ revenue and success •Work in a dynamic, diverse, and values-driven team •Be part of a culture that encourages innovation, ownership, and passion