Customer Success Manager

Looking for a new **challenge** with an **impact company **? Please apply

We, **Deepki**, are looking for a new** Customer Success Manager** in **Paris.**

At Deepki, the Customer Success Manager plays a key role in driving long-term adoption, customer satisfaction, and success with our platform.

The responsibilities include:
**Developing high-level account strategies** for each customer in your portfolio:

- Leading implementation and onboarding to ensure the platform meets customer needs for monitoring carbon emissions.
- Monitoring customer health and collaborating on joint action plans, which are reviewed during technical and strategic check-in with your customers.
- Identifying and addressing customer risks proactively.
- Supporting customers throughout the contract, ensuring they use the platform optimally to build lasting loyalty.
- Collaborating with Sales and Account Managers to identify opportunities for growth.

**Providing expertise in ESG**:
**Supporting internal operational excellence**:

- Streamlining internal processes.
- Gathering user and customer feedback, and contributing to the roadmap for Product developments, user manuals, and training materials for the Global CSM team.

ESSENTIAL SKILLS AND COMPETENCES:

- Fluency in French and English is mandatory
- Sense of customer contact, ideally BtoB
- Project management experience
- Quality and methodology
- Agile, able to handle complex topics
- Communication and teaching skills

NICE TO HAVE SKILLS:

- Interest in data and/or tech topics
- Interest in ESG issues

**Why join Deepki?**:
Deepki’s teams are dedicated to making an impact by harnessing data to transform the world’s most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate. They embody our four core values: drive, commitment, righteousness and goodwill, which represent a fundamental element of life at Deepki.

Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish.
- Up to 3 days remotely
- Regular social events (2-day Onboarding with all Deepkies France and International, celebrations, seminars)
- In-house training
- Allianz health insurance
- 10€ luncheon voucher card per day worked (55% paid by the employer)
- International environment
- Access to a language learning platform
- Dynamic and passionate ecosystem where everyone's initiatives have their place
- Large office with terrace in the heart of Paris (75011)

**More about Deepki**:
Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet.

Deepki is the only company in the world offering a fully-populated ESG data intelligence platform combined with expert advisory services. The company’s end-to-end solutions leverage data to improve ESG performance and maximize the value of real estate assets.
Deepki has offices across Europe, in Paris, London, Madrid, Milan and Berlin, with ambitious expansion plans.

Key Figures
- 400M+ square meters monitored
- 60+ countries where we operate
- 400+ references across the world
- 400+ employees globally
- 216K+ tCO2e saved by our customers each year

We are looking for talented individuals that share our drive and motivation to accelerate real estate’s environmental transition at an international scale
Our team represents a mixture of different backgrounds and experiences, working together to ensure the best possible customer experience. We pride ourselves on our employees’ openness and curiosity. Joining Deepki means becoming a team player, being willing to learn and giving a purpose to your work

Do you feel like you meet most requirements, but not all of them? We want to hear from you