Senior Director Practice Management for Fis Lending

Company Description

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Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Business Administration
**Travel Percentage**:
15 - 25%

**EXECUTIVE SUMMARY**

**NOTE**: This role can be worked remotely

**General Duties & Responsibilities**

**Business**
- Owns the delivery of the L7 Consulting Services revenue, cost and margin targets globally.
- Ensures accurate financial forecasting (incl. funded development) and acts to close gaps between forecast and budget.
- Owns global capacity and ensures L7 is staffed correctly to achieve budget.
- Works with LOB to understand product strategy and ensure services plans/goals are aligned (e.g., introduction new modules, regulatory change, regional expansion).
- Works with Sales and Commercial Management to develop Road to Home for PS Revenue, provide timely and competitive estimates, strong margins, SOWs and solutions that are sellable and maintainable.
- Works with Services organization and LOB to develop future budgets and long-range plans, when asked to do so.
- Develops strong relationships with internal stakeholders such as product, sales, pre-sales, development and CX.
- Represents CS interests during pre-sales and contract negotiation (e.g., daily rates, comprehensive scoping in place, key contract terms are included - essentially, we only enter commercially viable PS Contracts).

**Responsibilities**
- Develops strong relationships with senior stakeholders at key clients and projects and provides thought leadership/trusted advisor role.
- Escalation points for project issues, ownership of Get-to-Green plans.
- Identifies opportunities to upsell/cross sell additional services.
- Develops and executes global hiring plan in alignment with Lending and Capital Markets location/hiring strategy.
- Sets relevant individual goals (Performance, Client, Behavioural and/or Development) for team members and ensures appropriate development and training plans are in place.
- Identifies key talent within Lending PS by Assessing Team Potential, ensures succession plans are in place and that the development needs of successors are identified and addressed.
- Develops relationships with sub-contracting partners.
- Develops and implements plans to address issues raised in annual GLINT survey.

**Innovation**
- Creates a culture of continuous improvement.
- Introduces Onboarding delivery practices for products in scope. Identifies opportunities to introduce best practices or new services from other L7s.

**General managerial responsibilities**
- Analyzes management reports and implement strategies to improve business performance.
- Builds organizational structure to meet business goals and objectives.
- Stays abreast of market and industry trends and project credibility in chosen area of expertise.
- Ensure team meets corporate policy targets for RegU, timesheets completions, Access Reviews etc.
- Makes timely, informed decisions and communicates rationale with factual accuracy and clarity.

**EDUCATION REQUIREMENTS**

Bachelor’s degree in business administration or law or the equivalent combination of education, training, or work experience.

**WHAT YOU BRING**
- time.

Specific competencies and experiences include:

- ** Commercial Acumen & Strategy**
- Excellent strategic thinking skills coupled with a track record of successful transformational leadership.
- Experience with selling and proven ability to grow revenue streams profitably.
- An ability to initiate and manifest flexibility, adaptability, and creativity.
- Exceptional analytical skills. Has a strong external focus on client, competitor, regulatory & marketplace trends, preferably in the securities and derivatives processing space.
- Exhibits a passion for the client, ability to prioritize and retain focus, execute relentlessly, experiment and drive innovation.
- Strong problem-solving ability, and practical experience in delivering complex solutions in a fast-moving business landscape. Adaptability in pressure situations, and empathy for clients and staff.
- ** Strong Communication & Client Management Skills**
- Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
- Proven track record working with “C” suite Executives and Boards, equally comfortable addressing large public audiences or senior level customers.
- ** Developing and Leveraging Relationships**
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