Sales Operations Analyst

**Who we are**

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

**About the role**

Samsara is looking for smart, ambitious Sales Operations Analyst interested in helping steer a fast-growing IoT startup. Working closely with a senior management team that has successfully built and exited a billion-dollar business, you will help grow and scale our global revenue-generating operations, increase sales efficiency, and help develop new business processes. This is a multi-faceted role where you will work cross-functionally with our sales team, finance, operations, marketing, and product teams. We are seeking people with a passion for helping others and who are eager to take on a variety of projects in a dynamic environment. Proven problem solving and communication skills are required, and a quantitative or technical background is a big plus.

This position is based in France.
- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

**In this role, you will**:

- Provide comprehensive sales operational support, including but not limited to territory management, account and quote/opportunity management, and support case responses
- Quickly solve sales process pain points in the moment, while developing long-term solutions
- Assist handling upsell orders where applicable
- Identify opportunities for process optimization, process redesign, or development of new process/policies; develop operational measurements to identify business process issues and provide recommendations and solutions to business challenges
- Oversee governance of all Sales Policies across a global sales team; run routine audits to verify compliance at all levels
- Assist with administering all sales systems, including SFDC, telephone queues, 3rd party software providers, and proprietary software tools
- Assist with developing and leading training sessions as part of our new sales hire onboarding program
- Work cross-functionally with other business process owners to ensure changes to SFDC and other sales systems are consistent with business needs
- Help maintain key documentation regarding our policies, sales processes, and requirements

**Minimum requirements**
- Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
- Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level
- Previous experience with Salesforce in an administrator capacity
- At least 2 years of experience in a sales operations role, preferably at technology companies with a sales team of 200+ people; or experience in similar growth or operations roles in a dynamic environment
- Bachelor's degree or higher; business, finance, economic, business, or engineering focus is a plus; MBA is optional
- Fluency in French and English language

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected ve