Customer Service Specialist

CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: For best results, use Google Chrome to view this page. We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work. Many Spirits, One Brown‑Forman - We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust. Cultivating a Caring Culture - We know that our strong culture is one of the many reasons people love working at Brown‑Forman. Enriching Life. Enriching Careers - At Brown‑Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‑Forman is consistently recognized as a Great Place to Work® in countries around the world. Meaningful Work From Day One This position will provide reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System SAP to Invoice Issuance. Standard Order Administration as well as Exception Management such as e.g. pricing and penalty litigation, customer complaints and product allocation supervision are in scope. This is a fixed-term contract. What You Can Expect - Receive and process orders from customers in SAP (e.g. issuing pro-forma invoices, dispatch notes, VAT invoices, credit invoices) - Evaluate/manage specific orders (orders on hold, etc.) - EDI management & workflow (EDI exception failures) - Product allocation management - Tracking of possible discrepancies in delivery of goods to customers and processing order corrections - Customer requests/complaints management - Communicate with Logistics Service Providers concerning customer requests or queries - Cooperate with the sales force providing and exchanging information on customers, service performance and documentation, out-of-stocks and take an active part in problem solving linked to deliveries, etc. - Administrate and investigate pricing litigations and penalties received from customers - Process orders from internal customers for promotional needs (e.g. samples, tastings, etc.) - Responsibility for all master data with regards to customers, order management - New customer setup and maintenance in SAP - Act as interface to accounting to ensure proper credit control; prepare Credit and Debit memos What You Bring to the Table - Significant experience in customer service department/area - Experience with Financial / ERP System - SAP (MM, SD) Applications - Fluent French, English is recommended - Great analytical skills, commercially savvy and solution-focused to solving problems - Excellent presentation skills - Demonstrated organization skills with attention to detail. - Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures. What Makes You Unique - Prior experience in wine and spirits or Customer Service with retailers Who We Are Premium quality since 1870 For more than 150 years, the Brown-Forman Corporation has enriched the lives of generations with high-quality alcoholic brands. These include American Whiskeys Jack Daniel’s Tennessee Whiskey, Woodford Reserve, and Old Forester; Scotch whiskys Benriach and The GlenDronach; as well as Slane Irish whiskey. Fords Gin, Gin Mare, tequilas el Jimador and Herradura, and Chambord liqueur round off the range. The family-controlled company founded in 1870 is publicly traded on the New York Stock Exchange and has been recognized as one of the "World's Most Ethical Companies©" 2022. In January 2014, B-F France opened its own distribution unit after 17 years with a local distributor. Brown-Forman is today the leader of American Whiskeys in the market. The leading brands of the portfolio in France are Jack Daniel's Tennessee Whiskey, Woodford Reserve, Chambord, Herradura and el Jimador, Benriach, GlenDronach, Glenglassaugh, Gin Mare and Diplomatico. Brown-Forman France has been recognised as a Great Place to Work since 2016 and, since 2020, Great Place to Work for Women. Brown-Forman France is firmly committed to diversity and inclusion and is a signatory of the Diversity Charter. Integrity, respect, trust, teamwork, and excellence are essential values in any role within this organisation. What We Offer Total Rewards at Brown-Forman is designed to engage our people to ensure our sustainable and profitable growth for generations to come. As a premium spirits company, we offer premium and equitable pay & bonus