Sfe CRM Analyst

We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right.

Change is everywhere at Convatec. It’s transforming our business and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better.

Join us on our journey to #ForeverCaring as an SFE CRM Analyst and you’ll do the same.

**About the role**:
This is critical role within the France Team with responsibility to be the owner and expert in External and Internal Data and Systems efficiency within MS Dynamics and Power BI reporting. You will have the ability to connect data sources and use your analytical skills to assist with any changing reporting needs of the business. You will work closely to support the Commercial business partners, Enablement and Data and Insights teams in line with a strong

Teams culture in delivering to the rest of the business.

**This is a temporary role (12 months contract).**

**Your Key duties and responsibilities**:

- Monitoring and managing data quality to ensure that customer data (e.g., Accounts, Contacts, Relationships, Addresses are free from duplication
- Quality checking of all new Accounts and Contacts created within a week
- Perform analysis and test on the CRM and Power BI to verify overall data quality is maintained, identify potential issues and propose, and support implementation of solutions both process and technical to improve data quality
- Define processes for carrying out data quality monitoring on the CRM system ensuring that all areas are covered
- Validate any new SFE CRM users as part of the onboarding process
- Understand and support Segmentation and Targeting for the business
- Deactivate any CRM accounts for leavers (and reallocate resources as required), as part of the offboarding process
- Contribute to training material and creation of technical documentation and SOPs
- Ensure territories reflect any ownership changes
- Respond to queries relating to CRM data management and quality
- Set data retention policies and archive data as and when relevant in line with existing Convatec policy
- Ensure compliance to the Convatec Data Privacy Policy
- Liaise with data vendors/ suppliers regarding any feedback or data issues and requests
- Understand all data dependencies within the CRM system and advise on the impact of any changes
- Champion the appropriate use of CRM data and fields
- Work with the Commercial Business Partners and Data and Insights sub team to support any changes to the Insights reporting
- Ensure the CRM is ready for new launches
- Develop dashboards
- Understand the CRM reporting that is in Power BI
- Perform UAT Testing as required
- Other - Ad hoc per business needs

**About you**:

- Curious Self Starter exuding enthusiasm, flexibility, and self-motivation to achieve goals
- Team player that collaborates and encourages others towards shared goals
- Great communicator, this role will require communicating with technical and non-technical groups verbally and in writing
- Being Analytical, always remember the outcome of what you and how it impacts what the business is trying to achieve
- Eye for accuracy and detail with a proven ability to identify the source of an issue or an Insight that provides information for decision making.

**Competencies required**:

- Bias for action and problem solving
- Strong desire to build on Commercial Acumen to support the business

**Key requirements**

**Education/ Qualifications**:

- Business School graduate, Master’s degree or equivalent
- Up to +2 years’ experience in Med Tech or Pharma
- High proficiency and experience with Analytics, SQL, Power BI, Advanced Excel, QlikView, Tableau
- Experience with MS Dynamics or another CRM desirable
- Awareness of common data quality issues and ways to resolve them
- Knowledge of a sales cycle within the Healthcare environment

**Principal Contacts**:
**Internal**:Business Unit Directors, Sales Teams, Key Account Managers, Global SFE Team

**External**:Data provider

**Travel Requirements**

Small amount of travel for business meetings

**Languages**

Fluency in French is mandatory as it is the primary language

English fluency is essential due to substantial interaction with Global & International teams

Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone. This is work that’ll move you.

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**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means th