Account Manager

**Description**:
**Responsibilities**:

- Ensure that the client sales and profit budget is exceeded and that all costs related to your orders are strictly controlled.
- Work alongside the Senior Account Manager / Account Director to develop a Client Account Plan and deploy the strategy to the team and client.
- Ensure customer service is a priority. Identify and resolve all issues relating to customers within agreed SLA’s.
- Provide professional presentations to customers as and when required.
- Based on customer briefs initiate all product development and source new concepts in collaboration with Procurement and Creative.
- Produce accurate customer quotations and ensure quality samples and artwork for proposals. Diligently follow-up all quotations distributed to generate orders.
- Communicate order status to key stakeholders to ensure timely delivery of orders.
- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
- Develop market business plans by researching the customers and trends. Identify cross-selling opportunities and act on these.
- Monitor competitor’s promotions and activities and share information with team members.
- Analyse management information, financial and sales reports to ensure achievement of objectives and budget.
- Submit all requested reports including but not limited to customer weekly reports, forecasts, profit Improvement plans and MI to the Account Director in a timely fashion.
- Demonstrate creativity and share new ideas with peers.

**Skills and Experience**:
**You will need to display the following competencies**:

- Excellent verbal and written communication skills.
- Comprehensive product knowledge and the ability to identify feasible product solutions for the client.
- Excellent project management skills are key to the role, and a high level of detail is expected.
- Ability to interpret and communicate client briefings with our creative teams to ensure most effective response and product solution.
- Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients.
- Team player with the ability to lead by example.
- Problem solving and the ability to identify and clearly present solutions.
- Have a basic understanding FMCG route to market process.
- Engage with client brands and shares the commitment to achieve mutual objectives.
- Proven track record in managing Far East sourcing projects would be distinct advantage.

**Thinking and reasoning**:

- Demonstrate the ability to interpret client briefs and offer innovative product solutions which fulfil brand and promotional objectives.
- Must have experience servicing FMCG client brand teams.
- Identify and resolve any key issues relating to customers within established guidelines.
- Professionally research the market, to analyse complex management information, financial and sales reports to monitor achievement of objectives and budget.
- Have the desire to keep abreast of competitor offerings and to get to know customers on a personal level.
- Effectively manage client reviews and communicate with internal teams to ensure service improvements are implemented where necessary.

**Numerical logic and information technology skills**:

- Analyse and interpret statistical management reports applicable to the business.
- Devise, manage and achieve business plans and budgets.
- Monitor and control use of resources and make recommendations for cost savings and efficiencies.
- Contribute to the evaluation of proposed changes or services, products and processes.
- You must have excellent IT skills in MS Word, Excel and PowerPoint.

**Equal Opportunities**:

- adm is proud to be an equal opportunity employer and is committed to creating a diverse _

**About adm-Indicia**:
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.

We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences - just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.

Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactf