Technical Support Specialist

il y a 2 semaines

Paris, France D-EDGE Temps plein

**ABOUT D-EDGE**:
Have you ever booked a hotel online ? Then you’ve probably used D-EDGE without knowing it.

Every day, we help more than
**17,000 hotels** worldwide to
**develop their online visibility** and
**sales through a range of SaaS and digital marketing solutions**. Amongst the
** 480 D-EDGERs**, the R&D team is made up of a
**hundred or so enthusiasts who are reinventing hotel booking** for both the traveller and the hotelier.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

**ABOUT THE TEAM**:

- The team purpose is to provide technical support helping customers within the D-EDGE Suite of products. The team is the first point of contact for customers’ technical requests.

**MISSION**:

- As the first contact, you will be in charge of answering incoming phone calls.
- Create / Take ownership of cases in Salesforce proactively
- Investigate & solve customers’ issues in the shortest possible delay
- Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products
- Manage clients’ complaints concerning the issues with our suite of tools
- Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem

**WHAT WE ARE LOOKING FOR**:

- Customer Service experience is required
- Knowledge in hotels, tourism or online distribution is a real bonus
- You have computer skills, you like it and your entourage see you as a geek
- Being lflexible and proactive and can work independently
- Problem-solving and Teamwork
- Knowledge of D-EDGE solutions is a plus.
- Outstanding communication and phoning skills.
- Languages : fluent English.

**WHAT WE OFFER**:

- Attractive salary according to your profile
- Remote allowance: 2,50€ / day within the limit of three days per week
- D-Edge is Remote Friendly
- 50% of transport costs from home to work
- Meal Allowance (Swile : 9,48€/day, paid at 50%)
- Accor Employee Card : Discount on hotel bookings
- Incentives plans, bonuses and wage savings
- Individual access to the Udemy e-learning platform (more than 100,000 online courses)
- Online medical consultations (QARE)
- CSE: Sports and cultural activities, gift cards and various discounts
- Vendredi : Access a network of certified nonprofits to get involved in

**RECRUITMENT PROCESS**:
1. Telephone interview with Talent Acquisition Manager
- 2. First interview with the Head of Technical Support
- 3. Second Interview with Chief Client Service Officer

... and welcome to D-EDGE :)

**Please be aware that we will be asking for work references.**
- D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status._

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