Customer Success Manager Supervisor

il y a 3 jours

Paris, France Adevinta Temps plein

The right career for all

Created in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

What you’ll do & Who you are

Sous la supervision du Customer Success Director, le Customer Success Manager Supervisor est responsable des tâches suivantes:

- Gérer une équipe de 2 CSM et superviser les opérations quotidiennes
- Définir des missions claires, des philosophies d'équipe et déployer des stratégies centrées sur celles-ci
- Créer des procédures et des standards efficaces, et être responsable du respect des règles et procédures
- Définir de nouveaux KPI afin de surveiller l'activité (par exemple : analyse segmentée des demandes par type de client ou produit)
- Former les membres de l'équipe et intégrer de nouveaux employés si nécessaire
- Améliorer l'expérience client, créer des clients engagés et faciliter la croissance organique
- Développer de nouveaux canaux de collecte de la satisfaction client
- Maintenir des dossiers précis et documenter tous les processus, activités et discussions
- Évaluer les KPI de service et préparer des rapports détaillés sur vos conclusions (CSAT, NPS)
- Être proactif pour optimiser les outils, l'organisation et les processus en consultation avec les autres équipes concernées
- Travailler en étroite collaboration avec les autres départements Recommerce pour assurer une bonne entente d'équipe
- Participer aux réunions Sales Recommerce
- Se tenir informé des dernières techniques de services clients et des développements dans le domaine du Customer Success
Benefits
Life at Adevinta comes with its perks Our Adevintans enjoy the following benefits:

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Employee Stock Purchase Program with a match from Adevinta
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere Maybe not from the moon well why not just make sure you have internet connection
A 24/7 Employee Assistance Program for you and your family, because we care ❤️
Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow
- Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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