Customer Support Agent
il y a 1 semaine
**About the Company**
We are a service provider offering _blockchain_ _node_ access for various projects, companies, and developers in Europe, Asia, and the US.
**Work schedule**:
2 days on and 2 days off from 07:00 AM to 07:00 PM CET.
**Responsibilities**:
- Communicate with users on Telegram, Zendesk, Gmail & Discord. Average workload of 3-5 tickets per hour. First response time of 5-7 minutes.
- Create tickets, interact with the technical team to resolve issues, monitor the progress and closure of communication with users.
- Collect and process user feedback.
- Categorize customer issues and identify patterns of inquiries.
- Create an individual macros database.
- Generating ideas and a fresh perspective on work is welcome.
**Required Qualifications**:
- Has an English proficiency level of C1-C2.
- Possesses a high level of empathy as users have various impacts on us, but we must continue to assist them.
**We offer**:
- Fully remote work format with no location restrictions.
- Essentials that are worth mentioning: paid day-off, sick leave, and corporate wellbeing programs.
- Active involvement in the professional growth of every team member.
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