Customer Success Manager

il y a 3 jours

Paris, France Qevlar AI Temps plein

**About Qevlar AI**

Qevlar AI is on a mission to **10x the productivity of cybersecurity teams**. We build **autonomous AI agents** that automate the work of **Security Operations Centers (SOCs)**, helping security teams respond to threats faster and more efficiently.

Since our creation two years ago, we have:

- ** Raised €4.5 million** in seed funding led by EQT Ventures
- Been selected for the **AI startup program** by Meta & Hugging Face
- Joined the **Microsoft GenAI studio**
- Won the **Cybersecurity Challenge** by Orange Cyberdefense
- Been named **Future 40** by Station F
- And we’re just getting started.

**Why this role matters**

At Qevlar, we believe AI will **revolutionize cybersecurity**, but only if security teams can **fully adopt and trust** these new tools. That’s where **YOU** come in.

As a **Customer Success Manager**, your mission is simple**:make our customers successful**. You’ll be their go-to expert, helping them integrate Qevlar into their SOC workflows, troubleshoot challenges, and unlock the full potential of our AI-powered investigations. You won’t just be answering questions—you’ll be **proactively guiding security teams** to get the most out of our platform.

**What you’ll do**
- ** Onboard new customers** and ensure they get up and running smoothly
- ** Be a trusted advisor**—helping SOC teams use Qevlar for use cases such as phishing, identity, endpoint investigations, and more
- ** Proactively monitor adoption**, ensuring customers get the most value out of the platform
- ** Solve problems & remove blockers**—whether it’s technical troubleshooting or process optimization
- ** Work closely with Product & Engineering**, sharing customer feedback to help shape our roadmap
- ** Collaborate with the Sales team**to identify expansion opportunities and support account growth
- ** Drive renewals,** making sure customers are so happy they **never want to leave**
- ** Build scalable customer processes—**contribute to onboarding workflows, documentation, and ongoing success tracking

**Who you are**

We’re looking for someone who’s as comfortable **talking to SOC analysts** as they are **digging into technical challenges**. You’re probably a great fit if you:

- ** Love working with customers** - You enjoy helping people solve problems and get real value from technology
- ** Are technical but practical** - You don’t need to be an engineer, but you should be comfortable discussing integrations and troubleshooting issues.
- ** Thrive in autonomy** - You’re self-motivated and proactive—you don’t wait for problems, you anticipate and solve them.
- ** Communicate like a human** - You can simplify complex concepts and adapt your message to different audiences.

**What’s in it for you?**
- ** Join a fast-growing AI startup** revolutionizing cybersecurity
- **Make a real impact** - Your work directly improves security teams’ efficiency
- ** Work with passionate people** - We’re a team of passionate cybersecurity and AI experts
- ** Flexible work environment** - Remote, hybrid, or in-office—whatever works best for you
- ** Career growth opportunities** - As we scale, so do the opportunities to take on more responsibility

If you’re excited about **helping security teams adopt cutting-edge AI**, we’d love to hear from you. **Let’s build the future of cybersecurity together.

  • Manager - Customer Success

    il y a 23 heures

    Paris, France Freshworks Temps plein

    Job Description We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks....

  • CUSTOMER SUCCESS MANAGER

    il y a 1 semaine

    Paris, France STATION F Temps plein

    Customer Success Manager Join to apply for the CUSTOMER SUCCESS MANAGER role at STATION F. About Shipup is a SaaS solution that helps e-commerce brands track their orders and deliveries in real time, creating a post‑purchase experience that’s fully branded, reassuring, and seamless. Today, Shipup supports over 500 brands across Europe and North America,...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Shipup Temps plein

    Job Overview Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey. That’s why we enable brands to take control of the most volatile part of the customer experience –the post-purchase– so they can increase brand loyalty and reduce support costs. Department: Client SuccessLocation:...

  • Customer Success Manager

    il y a 18 heures

    Paris, France Board Temps plein

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI‑driven insights, customers transform complex, real‑time data into actionable intelligence. What’s been...

  • Customer Success Manager

    il y a 18 heures

    Paris, France Layan Temps plein

    Join to apply for the Customer Success Manager role at LayanThis range is provided by Layan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeLe ProjetLayan est une société française qui a pour mission de réinventer l’expérience de travail des équipes RH leur permettant de mieux...

  • Customer Success Manager

    il y a 22 heures

    Paris, France Elca Cloud Services Temps plein

    Nous recherchons une personne qualifiée pour rejoindre notre équipe Customer Success en tant que Customer Success Manager. En tant que Customer Success Manager, vous serez responsable des activités suivantes : Gestion de la satisfaction client et maintien du Net Promoter Score défini par la Direction, en assurant un suivi de proximité et en créant une...

  • Customer Success Manager

    il y a 22 heures

    Paris, France Energy One Limited Temps plein

    Job DescriptionAbout Energy OneEnergy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights.As part of our ongoing expansion in...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Energy One Limited Temps plein

    Customer Success Manager – Paris, France Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology‑driven solutions and expert market insights. We are seeking a...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...