Global Customer Service

il y a 1 semaine

Villeurbanne, France bioMérieux Temps plein

**Global Customer Service - System Engineer Immunology Expert Unit**:
Location: Marcy l'Etoile, France
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Our Clinical Operations Department is looking for a person on a unfixed contract as a Service Engineer who will work within the Expert Unit Immunology department and will report to the Global Customer Service Manager within a team of 5 employees.

**What are your responsibilities?**
- Manage training, coaching and technical support for bioMérieux subsidiaries and distributors, for immunology systems
- Execute customer service missions required by project teams
- Contribute to the launch and support of services and products
- Contribute to the development of products and services by representing the technical voice of the customer to subsidiaries and distributors, and optimizing local service
- Contribute and facilitate a customized training plan for subsidiaries according to their needs
- Create and update training modules (face-to-face, blended or E-Learning) following Customer Service processes
- Conduct remote or face-to-face training
- Contribute to the continuous improvement of current products/services, training materials and service tools
- Contribute to continuous product improvement and provide feedback to the GCS PMO ( project)
- Provide emergency support for Immunology range systems to subsidiaries/distributors
- Work closely with the investigation team to understand the challenges of the product range.

**What is your profile ?**

With higher education specializing in engineer/biomedical/IT (bachelor to postgraduate degree), you have at least 3 years of experience as a (Field) Service engineer, ideally for systems in the Immunology range & connectivity with laboratories.

A first experience in the field of training and the development of digital training tools (video editing, E-Learning development) will be a real asset

You are recognized for your customer service orientation, and persuasive abilities to garner support.

You have an affinity for digital tools and emerging technologies.

You value teamwork, yet you are also capable of autonomy, taking initiatives, and adapting to change.

You are fluent in English, mastery of the French language will be mandatory.

A third language is an asset.

Occasional travel in France or internationally may be expected, mainly for training purpose.

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